Customer Liaison Support Officer at Stellenbosch University

What the role entails

• Offer information on USB's academic programmes to prospective students and provide support during the application process;
• Develop understanding of USB's academic programmes and be comfortable to present this to prospective students.

Duties

• Responding to programme related enquiries on social media;
• Managing and responding in a timeous manner to enquiries on various programme email mailboxes; 
• Facilitating sales conversations with walk-in traffic;
• Playing an active role during campus information sessions;
• Proactively communicating (by phone, mail and CRM) with applications;
• Providing general assistance in the marketing department as and when it is required;
• Preparing sales reports;
• Nurturing prospective students from enquiry to registered status.

Job Requirements

• A relevant B. Degree or a National Diploma in Marketing / Business Management;
• Minimum of five years experience in a Sales / Customer service role;
• Proven ability to take initiative and to make independent judgements in performing tasks;
• The delivery of outputs that comply with the highest quality standards;
• Professional conduct and a professional appearance;
• Persuasive communicator;
• Social media knowledge on various portals;
• Computer literacy in Microsoft (CRM, Word, Excel, PowerPoint and Outlook);
• Enthusiastic, self-motivated, organised and methodical;
• Good interpersonal relationship skills with the ability to act with empathy and patience;
• A strong customer service orientation;
• A pro-active outlook;
• The ability to function in a multilingual environment;
• The willingness to work after hours if necessary.

Enquiries regarding job content: Owen Mbundu on 021 918 4225, or at [email protected]   

Enquiries regarding remuneration/benefits as well as technical assistance with the electronic application process:

Human Resources Client Service Centre on 021 808 2753  /  [email protected]