Customer Operations Executive at Travelopia

What would you be doing?

As a Customer Operations Executive, you will be responsible for:

• Crafting, checking, and sending Tour Manifests to suppliers.
• Booking extra services and special requests: hotels, transfers.
• Availability/ room allocation management for your trips.
• Priority processing of late bookings and turnaround.
• Taking care of all client questions and requests pre-travel, by phone and email.
• Keeping your clients advised and updated on all changes to flights and itineraries (in conjunction with other departments).
• Taking payment and sending updated documentation for extra services arranged post-sales.
• Manage administration of all group visas, permits, and tourist cards.
• Processing client cancellations.
• Chasing missing details when required, in conjunction with the Support team.
• Coordinate any trip change letters in conjunction with the Aviation team and Trip Manager.
• Contribute to end-of-year Brochure Changeover process.
• Loading and management of all trip-specific details, such as joining information for Land Only clients.

What are we looking for?

• Excellent communication skills, both verbal and written.
• Friendly and professional manner.
• Previous customer-facing role is essential.
• Good travel experience.
• Competence in dealing with client requests and questions efficiently.
• Confidence when dealing with client complaints.
• Ability to prioritize workload on a day-to-day basis.