Customer Relationship Manager at Aramex South Africa

Job Purpose

To maintain and develop the relationship with customers through being the one-stop-shop contact point and upselling to existing client base to achieve business growth.

Key Responsibilities

• Scheduling of business appointments with client base/book
• Achieve individual targets
• Maintain existing business
• Identify & grow client base and revenue through selling of additional logistics products
• Selling of the full supply chain products
• Establish customer needs, developing opportunities and grow customer base
• Update weekly call report and REACH daily
• Prepare and present proposals and presentations to clients
• Effectively and efficiently deal with client queries
• Identify and escalate possible threats to existing business

Minimum Requirements

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor’s Degree or similar qualification and/or experience
• 3 Year corporate experience in managing a portfolio of clients
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport
• Excellent communication skills

Skills

• Sound negotiation skills
• An eye for business opportunities
• Ability to work independently with minimum supervision
• Communication and Interpersonal Skills
• Problem solving and creative thinking
• Customer Service orientation
• Relationship Building

Competencies

• Integrity
• Problem Solving
• Planning and organising
• Building and maintain relationships
• Customer focus
• Stress Tolerance
• Communication (Verbal & Written)