Customer Relationship Manager at Kuba

Description

We are looking for a skilled Customer Relationship Manager to oversee the relationships of our clients. You will be responsible for obtaining and maintaining long term key clients by understanding their operational requirements. You will be a key point of contact for Kuba. You will be able to identify needs and requirements to promote our solutions and achieve mutual satisfaction by building trusted relationships. Kuba will rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, a strategic thinker with an analytical mind, possess strong problem-solving skills and build rapport with customers. You will also work internally with the sales, business analyst and engineering teams.

The goal of this role is to maintain and expand the relationships with existing clients.

Responsibilities

• Develop a trust relationship with your portfolio of clients

• Understand our clients needs and develop plans to address them

• Understand and resolve our clients queries in a timely and effective manner

• Ensure the correct solution, processes and tools are delivered to client in a timely manner

• Serve as the link of communication between our clients and internal teams

• Prepare regular reports of progress to internal and external stakeholders

• Ensure that internal teams comply and understand contractual obligations of contracts

• Ensure all deadlines and conditions described on contracts are met.

• Maintain organised system of physical and digital records

Requirements

• Proven experience as a Customer Relationship Manager

• Client-oriented mindset - aptitude for fostering positive relationships

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels

• Experience in providing solutions based on clients needs

• Knowledge of customer relationship management (CRM) practices (Frontrange - Ivanti)

• Problem-solving attitude with a good attention to detail and the ability to spot errors

• Excellent organisational skills

• Teamwork and leadership skills

Benefits

• Provident Fund Plan

• Paid Time Off

• Training & Development