Customer Returns Assistant at Yuppiechef

Job Description
What your role looks like

• Your friends and colleagues might mistake your role as some variation of a CSI agent…. True excitement will reign with all the photos and note-taking that you will be doing to make sure that the culprit takes responsibility for this returned product.  This role takes responsibility for ensuring all customer returns are processed in line with specified SLA’s and avoiding delays in processing customer refunds while ensuring we maximise our credit recovery with suppliers. The opportunity to liaise with suppliers, managing credit requests and creating open communication channels to figure out what really happened will be ample. 

Who you’ll be working with

• You will be reporting to the Customer Returns Manager and work closely with our always ready retail stores, warehouse and our exceptional Customer Support team. 

Who you are

• We are looking for a teammate who has high attention to detail, a high level of emotional intelligence and is passionate about solving problems and sorting out issues on various levels every day.  You take pride in your work and get excited when the going gets tough because it’s times like these that truly showcase your grit and determination.  This role is for someone who will thrive in an environment where processing data and following up with different departments and suppliers gets you excited.  You are able to communicate effectively and express energy and a need for achievement and reaching the overall business goals.

Qualifications
What experience and skills you need for the role

• This role is best suited for an efficient, proactive problem solver who’s ready for a challenge.

Ideally, you should have: 

• Experience in multiple communication methods and excellent communication skills
• Strong computer agility (ability to work between various systems)
• Proven working experience in a customer support role
• Proven experience in a quality assurance role
• Ability to work independently with strong self-management skills
• Exceptional listening, analysis, written and verbal skills
• Strong interpersonal skills that enable you to interact effectively with our trade partners and with clients
• Ability to work gracefully and effectively in a fast-paced and changing environment
• E-commerce experience is advantageous

Additional Information

• Environment, Equipment, Pay and Benefits

Equipment you’ll use:
 

• A Macbook

• Various online packages, reporting tools and internal databases
 

Environment:
 

• Fully-equipped, a communal kitchen where you can use the tools we sell

• A fully-stocked coffee station where you can hone your barista skills

• Monthly company breakfasts where we celebrate the month gone by and chat about the future


Parking available

Pay and Benefits:


• We pay competitive, market-related salaries based on skills and experience, and a discretionary profit share based on the company's performance
 
• Your salary is based on a “Total Cost To Company” model and includes:
 
• Medical Aid (Discovery) contributions

• Group Life Cover

• Retirement Annuity

• 17 Days Paid Annual Leave increasing to 20 days with length of service.