Customer Sales Consultant: GCRS at Blue Label Telecoms

Job Purpose

Responsible for servicing existing customers, identifying new customers and following up on all leads.

Responsibilities

Sales and Revenue Targets

• Ensure all, customer acquisition, retention and revenue targets within your territory are achieved
• Grow starter pack sales, connections and activations
• Grow existing customer base revenues through a wider product mix per the business’ innovation pipeline
• Maintain and grow key relationships within the merchants and their key downstream base

Business Development and Growth

• Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business
• Active pursuit of customer leads generated with the group of our partners companies
• Ensure that all existing clients are visited strictly according to call schedule
• Sales call planning and execution, in adherence with call duration by customer
• Execution of in-store activities, point of sale material and promotional activities per the business calendar

Customer Retention

• Professional account management including monthly customer account reviews
• Provide performance insights to customers including sales volumes, connections, activations, base growth and customer statement
• Engage with business analyst and customer interaction centre to develop a comprehensive account review by a customer
• Ensure Customer retention targets are met

Customer Activations

• Stimulate starter pack sales by planning and executing effective activations to
• Create consumer awareness
• New starter pack sales and connections
• Consumer activations should be executed on a monthly basis
• Establish and maintain a strong business relationship with networks sales and marketing teams in your territory
• Enlist the support of your local network teams to plan and execute effective consumer activations

RICA Activity

• Conduct RICA training for your customers and their base of merchants
• Maintain a close working relationship with the business analyst to monitor RICA activity at every customer in order to meet connections and activations targets

Administration

• Ensure sales administration is up to date at all times
• Sales call plans are completed timeously
• Sales and market surveys are executed as required by businesses from time to time

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Requirements

Behavioural Competencies

• Customer Focus
• Communicates Effectively
• Ensures Accountability
• Plans and Aligns
• Interpersonal Savvy
• Being Resilient
• Tech Savvy
• Collaborates
• Situational Adaptability
• Directs Work
• Manages Conflict
• Action Oriented
• Judgment
• Execution and Results
• Customer centred
• Planning and Improvement
• Influence and Communicate
• Ethics and Compliance
• Adaptability

Skills

• Verbal Communication
• Computer Skills
• Sales Planning and Coordination
• Account/Client Management
• Action Planning
• Planning and Organizing
• Commercial Acumen
• Customer System Operation
• Customer Service Delivery

Education

• Matric
• Relevant tertiary qualification

Experience

• Minimum of 2 years marketing and sales experience