Current Vacancies at Blue Label Telecom

JOB PURPOSE

Reviewing and reconciling accounts, processing payments to/from external partners and maintaining updated records of invoices and receipts.

RESPONSIBILITIES

Financial Policies, Guidelines, and Protocols

• Support the development and delivery of financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice

Financial Management and Control

• Track progress against budgets within established finance systems and report variances to more senior colleagues

Data Collection and Analysis

• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats

Organizational Risk Management

• Support others by carrying out simple risk monitoring and assessment tasks

Financial Information Systems

• Support the implementation of financial systems process changes and enhancements; ensure all changes are effectively implemented

Information and Business Advice

• Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others

Performance Management

• Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance

Budgeting

• Monitor and analyze data using budgeting systems and protocols

Requirements

BEHAVIOURAL COMPETENCIES

• Functional delivery
• Business Insight
• Manages Complexity
• Decision Quality
• Optimizes Work Processes
• Instills Trust
• Organizational Savvy

SKILLS

• Action Planning
• Data Collection and Analysis
• Accounting Knowledge
• Reporting Skills
• Planning and Organizing
• Compliance Management
• Assessment
• Policy and procedures
• Numerical Skills
• Costing and Budgeting

EDUCATION

• Matric
• Diploma in Finance

EXPERIENCE

• Basic Microsoft Word/Excel/Outlook
• Basic Knowledge of the Request Tracker System - advantageous
• Basic Knowledge of Adobe Reader

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RESPONSIBILITIES

IT Governance Management

• Implementation of security measures that support the Information Security to ensure alignment with the organizational strategy
• Assist in the risk management process through the implementation of risk mitigation strategies based on Information Security best practice principles
• Review and provide input to business cases and Technology specification documents
• Ensure compliance with Information Security Policies, Procedures and Processes
• Participate in developing, implementing and maintaining Information Security
• Policies, processes and procedures based on industry standards and best practices
• Take appropriate measures to safeguard the company, customer and proprietary information from threats and vulnerabilities
• Assist colleagues in the implementation of security measures for internal customers

IT Governance Management

• Execution of performance of analysis, advisory services, and the maintenance of Information Security policy(s), standards, guidelines, and procedures that are deployed and or developed in support of computer operating systems and or applications used by the organization
• Support and deliver information security administration and provide technical and problem support to internal customers
• Assist in the definition and implementation of Information Security projects

IT Risk Management

• Monitor the Risk Register to ensure that clear mitigation strategies have been defined and that the implementation of the mitigation strategies are effective
• Facilitate audits, inspections, testing and/or reviews of relevant processes and management controls by various internal groups and external groups
• Compile and consolidate IT risk management registers and report to the Information Security Officer
• Ensure compliance with the Change and Release Management process
• Engage with internal and external stakeholders on IT risk management procedures
• Execution of the risk management tools and risk assessments to ensure accuracy and completeness of information and security practices

IT Disaster Recovery

• Assist with the development, implementation and testing of the Disaster

Recovery Strategy

• Ensure that the Disaster Recovery Plans (DRP) are aligned with the business defined recovery point and recovery time objectives
• Ensure that Disaster Recovery Plan tests conducted according to the agreed test plan

Management of IT Governance vendors

• Ensure that the supplier/vendor security management process is effective and based best practices and regulatory compliance
• Manage security related contracts and non-disclosure agreements with security suppliers, vendors and service providers
• Maintain professional relationships with security service providers
• Provide customer service to internal and external clients

Work Collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
• Collaborate with other leaders to deliver a superior end to end customer experience

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs

Leadership

• Be an effective inspirational leader to facilitate the creation of motivated, accountable, full-service teams who understand and strive to meet the needs of all stakeholders
• Coach, counsel and train digital team, operational managers and staff to apply, support, sustain and develop a continuous improvement culture
• Role model behaviour and motivate team members in line with the Blue Label Telecoms values and ethos
• Guidance of others and active development of self to improve on their technical and communication abilities so that capabilities and deliveries are better understood and thus trusted and applied through the business
• Translates strategy into goals for performance and growth helping to implement
• organisation-wide goal setting, performance management, and annual operating planning
• Identify the capabilities needed to meet the current and emerging business needs of the organisation
• Evaluate current capabilities, identify gaps, and prioritize development activities

Requirements

Behavioural Competencies

• Manages Complexity
• Ensures Accountability
• Optimizes Work Processes
• Decision Quality
• Tech Savvy
• Action Oriented
• Plans and Aligns
• Persuades
• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Develops Talent

Education

• Bachelors’ degree or the equivalent diploma in Computer Science / Information systems / Information technology
• ITIL Certification

Experience

• Information Security experience, with broad knowledge in all areas of Information Security, including but are not limited to payment technologies, virtualization, cryptography, networking and database security 5 years and above experience

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Job Purpose

Responsible for servicing existing customers, identifying new customers and following up on all leads.

Responsibilities

Sales and Revenue Targets

• Ensure all, customer acquisition, retention and revenue targets within your territory are achieved
• Grow starter pack sales, connections and activations
• Grow existing customer base revenues through a wider product mix per the business’ innovation pipeline
• Maintain and grow key relationships within the merchants and their key downstream base

Business Development and Growth

• Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business
• Active pursuit of customer leads generated with the group of our partners companies
• Ensure that all existing clients are visited strictly according to call schedule
• Sales call planning and execution, in adherence with call duration by customer
• Execution of in-store activities, point of sale material and promotional activities per the business calendar

Customer Retention

• Professional account management including monthly customer account reviews
• Provide performance insights to customers including sales volumes, connections, activations, base growth and customer statement
• Engage with business analyst and customer interaction centre to develop a comprehensive account review by a customer
• Ensure Customer retention targets are met

Customer Activations

• Stimulate starter pack sales by planning and executing effective activations to
• Create consumer awareness
• New starter pack sales and connections
• Consumer activations should be executed on a monthly basis
• Establish and maintain a strong business relationship with networks sales and marketing teams in your territory
• Enlist the support of your local network teams to plan and execute effective consumer activations

RICA Activity

• Conduct RICA training for your customers and their base of merchants
• Maintain a close working relationship with the business analyst to monitor RICA activity at every customer in order to meet connections and activations targets

Administration

• Ensure sales administration is up to date at all times
• Sales call plans are completed timeously
• Sales and market surveys are executed as required by businesses from time to time

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Requirements

Behavioural Competencies

• Customer Focus
• Communicates Effectively
• Ensures Accountability
• Plans and Aligns
• Interpersonal Savvy
• Being Resilient
• Tech Savvy
• Collaborates
• Situational Adaptability
• Directs Work
• Manages Conflict
• Action Oriented
• Judgment
• Execution and Results
• Customer centred
• Planning and Improvement
• Influence and Communicate
• Ethics and Compliance
• Adaptability

Skills

• Verbal Communication
• Computer Skills
• Sales Planning and Coordination
• Account/Client Management
• Action Planning
• Planning and Organizing
• Commercial Acumen
• Customer System Operation
• Customer Service Delivery

Education

• Matric
• Relevant tertiary qualification

Experience

• Minimum of 2 years marketing and sales experience

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JOB PURPOSE

The People Specialist is responsible for enhancing the overall performance, efficiency, and productivity of the organization through the development and implementation of strategies and programs aimed at optimizing workforce capabilities. This role combines traditional HR functions with a strong focus on organizational effectiveness and improvement.

RESPONSIBILITIES

Organizational Effectiveness

• Develop, implement, and manage organizational effectiveness strategies and programs in collaboration with Group Organizational Effectiveness team
• Analyze and assess current organizational processes, structures, and systems to identify areas for improvement
• Collaborate with leadership to design and execute initiatives that enhance overall organizational efficiency
• Conduct regular evaluations and assessments to measure the impact of effectiveness initiatives

Human Resources Management

• Oversee various HR functions, including recruitment, onboarding, employee relations, performance management, and compliance
• Collaborate with department heads and executives to align HR strategies with overall business objectives
• Maintain and update HR policies, procedures, and documentation to ensure legal
  compliance and best practices

Talent Management

• Partner with business to align talent management practices with organizational effectiveness goals
• Assist in the development of talent management and succession planning programs in collaboration with the Group Organizational Effectiveness team
• Assist in the development of talent acquisition and retention strategies
• Implement performance management systems that support organizational goals and employee development

Change Management

• Work closely with leadership to plan and execute change management initiatives
• Assess the impact of changes on organizational effectiveness and employee engagement
• Collaborate with group Organizational Effectiveness to develop communication plans and training programs to support change initiatives
• Provide guidance and coaching to leadership and employees to navigate change effectively
• Monitor and measure the success of change initiatives through key performance indicators and feedback mechanisms

Data Analysis and Reporting

• Gather and analyze data related to organizational effectiveness, employee performance, and productivity
• Create reports to track key metrics and trends
• Provide actionable insights and recommendations based on data analysis

Employee Development and Training

• Collaborate with the group Learning and Development teams to identify training
  and development needs
• Give input into the design and delivery of training programs that enhance employee skills and capabilities
• Support the development of leadership and management skills within the
  organization

Requirements

BEHAVIOURAL COMPETENCIES

• Ensures Accountability
• Manages Complexity
• Plans and Aligns
• Cultivates Innovation
• Persuades
• Decision Quality

SKILLS

• Action Planning
• Data Collection and Analysis
• Learning and Talent Development
• Policy and Regulation
• Compliance Management
• Verbal Communication
• Review and Reporting
• Numerical Skills

EDUCATION

• Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, or a related field
• Certification in Organizational Development or a related field (e.g., SHRM-SCP, HRCI-SPHR, ODCC)

EXPERIENCE

• Over 7 years of experience in HR roles, with a strong emphasis on HR management functions and organizational effectiveness
• Excellent analytical and problem-solving skills
• Strong project management abilities with the ability to manage multiple projects simultaneously
• Proficiency in HRIS (Human Resources Information System) and data analysis tools
• Knowledge of employment laws and regulations
• Exceptional communication and interpersonal skills
• Experience with change management methodologies (e.g., Prosci, Kotter)

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JOB PURPOSE

The Business Development Intern, will be responsible for driving our business expansion and revenue growth locally and internationally. This role will work directly with the Executive team, leveraging knowledge and expertise, and employ strategic thinking to identify opportunities, build partnerships, and secure new business.

RESPONSIBILITIES

Market Research and Analysis

• Conduct thorough market research to identify industry trends, competitors, and potential clients
• Analyze market data to develop insights and strategies for business growth

Lead Generation and Prospecting

• Identify and target potential clients, partners, and opportunities for expansion
• Develop and maintain a robust pipeline of leads and prospects

Collaboration and Communication

• Work closely with the Executive teams to align strategies and messaging
• Communicate effectively both internally and with potential clients

Reporting and Analysis 

• Maintain detailed records of activities, client interactions, and market feedback
• Provide regular reports and updates on business development progress to the Executive team

Continuous Learning

• Stay up-to-date with industry trends, best practices, and emerging technologies
• Continuously enhance your knowledge and skills to drive business success

Requirements

SKILLS

• Strong knowledge of industry trends, competitors, and market dynamics
• Strategic thinker with the ability to identify and pursue new opportunities
• Self-motivated, results-driven, and able to work independently
• Proficiency in Microsoft Office Suite
• Excellent communication, negotiation, and presentation skills

EDUCATION

• Bachelor's degree in business, marketing, or a related field