• Posted: September 9, 2019
    Deadline: November 20, 2019
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  • Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces ...
    Read more about this company

    Customer & Sales Support Graduate

    As a member in our Go To Market Support Desk, you will be part of a fast-paced, customer centric, sales orientated environment, providing efficient skills in 3 core fundamental areas, that of sales, customer experience via channel/partner management through the form of an internal call center. However, while most of the responsibilities will be completed via phone and email, there will opportunities to attend meetings, events and other external activities from time to time.

    This person will be responsible for providing sales and administrative support to the sales, CX and partner teams. Telephonic small business sales, upgrades and all general small business customer support. The candidate will be a point of contact for inbound queries and assist with the management of our CRM systems and internal SharePoint system as well as the partner portal. Other roles will include data assessment and validation as well as report keeping and collaboration.

    Key Responsibilities

    • Web lead management
    • Live chat support and responses
    • Partner support and query management
    • New and upsell quoting for partners, Business Developers; Partner Account Managers and Account Managers
    • Supporting documentation management, readily available
    • Call down day and lead management and prospecting (cold calling)
    • Campaign code updating into Netsuite (CRM system) records for ROI event tracking
    • Order processing and assistance
    • Customer Account Optimisation reporting
    • Reporting on and running of product upgrade activities and campaigns
    • Netsuite Management, leads, opportunities and prospects
    • Prospect list vetting and collaboration
    • Marketing event support, internal and external
    • The Knowledge (SharePoint) Management
    • Partner portal support, training and management
    • Partner agreement management and enquires
    • Upsell for sub 50 seat customers
       

    Qualifications

    Essential Qualification/s:

    The successful candidate must have completed the following in the last 2 years:

    • BCom
    • BA
    • Business Administration Diploma, Management & Marketing
       

    Essential Personal Characteristics

    • Able to work collaboratively within a team environment, whilst driving specific objectives individually;
    • Energetic
    • Structured with great attention to detail
    • Customer centric, eager to please and friendly
    • Driven for success and ambitious
    • Adaptable and flexible;
    • Pragmatic
    • Tenacious;
    • Goal and solutions orientated;
    • Passionate about Technology;
    • Passionate about learning and self-development;
    • Resilient;
    • Adaptable and flexible;
    • Well spoken;
    • Professional and presentable.

    Only completed applications will be considered. A completed application must include: CV; completed screening questions ; ID, Qualifications and Academic Transcripts.

    Graduates over the age of 25 years and/or graduates who have not completed their relevant degree or diploma in the last 2 years will not be eligible for the program. Graduates in their final year will be considered based on their academic transcripts.

    Method of Application

    Interested and qualified? Go to Mimecast on careers-mimecast.icims.com to apply
  • MYJOBMAG.CO.ZA
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