Customer Service Administrator at Metrofile

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
• Captures and maintains accurate client information on the Metrofile system.
• Extracts service data from the system for the sales teams for sales and services purposes.
• Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
• Accurately files client contracts and related information on an ongoing basis.
• Conduct telesales activities for Category D & T clients.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
• Bachelor’s Degree preferred
• At least 2-3 years solid experience in a customer service/ retail environment /logistics/warehousing/supply chain
• Must have experience with capturing orders onto a database system
• Excellent command of the English language
• Strong Excel skills
• Must have excellent communication and interpersonal skills
• Must be customer focused
• Must pay attention to detail
• Must be a team player
• Must be able to work independently and adhere to deadlines and strict turnaround times
• Must have business acumen and be able to communicate at all levels
• Must be professional at all times
• Must be highly computer literate
• Demonstrate excellent organisational and problem-solving skills