Customer Service Administrator at Metrofile

ROLE PURPOSE

• To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
• Captures and maintains accurate client information on the Metrofile system.
• Extracts service data from the system for the sales teams for sales and services purposes.
• Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
• Accurately files client contracts and related information on an ongoing basis.
• Conduct telesales activities for Category D & T clients.
• Assist the Branch Manager with quotations and client queries.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
• Bachelor’s Degree preferred
• At least 2-3 years solid experience in a customer service/ retail environment /logistics/warehousing/supply chain
• Must have experience with capturing orders onto a database system
• Excellent command of the English language
• Strong Excel skills
• Must have excellent communication and interpersonal skills
• Must be customer focused
• Must pay attention to detail
• Must be a team player
• Must be able to work independently and adhere to deadlines and strict turnaround times
• Must have business acumen and be able to communicate at all levels
• Must be professional at all times
• Must be highly computer literate
• Demonstrate excellent organisational and problem-solving skills