Customer Service Advisor at Bell Equipment

SHORT JOB DESCRIPTION: 

• Use telematics and organizational data to engage stakeholders on various opportunities to grow Lifetime Revenue Stream for the organization. Capture, analyse, and feedback into the various customer service centres within the organization to correct or improve on stakeholder expectations/experiences.

DUTIES:

• Determines opportunities to engage with stakeholders on provision of additional services (include repairs), by analysing and acting on telematics and organizational data provided.
• Analyse machine fault codes to identify proactive machine maintenance or repairs.
• Provides in-depth information about available parts and service options to stakeholders, leveraging in-depth and technical understanding of Bell’s products and services.
• Advises stakeholders on warranty protections with intention of up-selling Warranty, Service Agreements, Care Packages, etc.
• Generate and distribute quotes to customers, follow-up, providing feedback with intention to close sale.
• Coordinate and liaise with workshop administrators (CSC) to book services/repairs on behalf of customers.
• Develop, build, and maintain positive stakeholder relationships to ensure repeat business.
• Responsible for preparing technical and administrative reports to track opportunities, conversion rates, etc.  

SKILLS:

• Excellent Microsoft Office and Web Browser skills
• Excellent customer service, interpersonal, and communication skills.
• Strong Organisational, decision making and problem-solving skills
• Good organisational skills with the ability to prioritise tasks effectively

REQUIREMENTS:

• Must have Matric
• Technical mechanical certification (advantageous)
• Minimum of 5 years’ working as parts salesman in earthmoving machines industry.
• Understanding of ERP System SAP
• Working experience/knowledge within Bell (highly advantageous)
• Proficient in MS Office products.
• Must have a strong understanding of earthmoving technology
• Good communication and report writing skills
• Attention to detail and accurate
• Customer focused
• Deadline driven
• Trustworthy and Reliable,
• Team player