We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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An exciting opportunity to support a financial services client of Huntswood. Their goal is to provide each customer with the highest level of customer support, including providing clearly and concisely outlined fees and charges, and payment requirements. You’ll interact with customers across multiple channels — voice, chat, SMS, and email.
Job Responsibilities
Your key responsibilities will include assisting with account activations, providing updates on credit card application statuses, and addressing collection-related inquiries. The focus of this role is to deliver clear, effective support and resolve customer queries efficiently.
Job Requirements
National Senior Certificate (Grade 12)
Clear Credit and Criminal record
1- 2 years’ experience in financial services (Local or International)
Customer service or call center experience in financial services.
Typing proficiency and ability to navigate multiple computer systems.
Basic arithmetic skills for handling account-related transactions.
Required Skills
Assisting customers with their credit card queries, activating the account, providing update on status of application or collections of monies on current account.
Strong communication, empathy, and emotional intelligence (EQ).
Experience in handling customer enquiries via voice, chat, SMS, and email.
Deliver script verbatim to every eligible caller, without deviation
Maintain a confident, friendly, and professional tone throughout each call
Ability to learn new processes, adapt quickly, and meet performance targets
Stay focused and organized while handling a high volume of repetitive, structured calls
Providing world class customer service to international clients.
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