Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next g...
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In this role, we offer the below that help you support your unique lifestyle.
A monthly salary R8268
Campaign allowance of R500
Performance incentives
Medical aid for main member / Medical Insurance for employee and two dependents
Pension Fund
Group life cover
Subsidized transport
Fantastic Employee Assistance Programme (EAP)
Access to financial well-being sessions, will writing sessions and stress management sessions
Team building and upskill training opportunities
Interactive and inclusive company culture
Access to our World Class cafeterias and recreational areas
Access to our onsite nurse
What you'll be doing
Providing an extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media) in a support-centre environment
Identifying the root cause of the client’s software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issues
Assisting customers in gaining the most value from their products and services
Identifying additional opportunities for product solutions to benefit the customer's business needs
Documenting each customer contact using our contact tracking systems in a clear, concise, and understandable format
Staying current on technical and business knowledge in all assigned applications, as well as support processes and procedures
What you'll need
Matric Mathematics or Accounting
Minimum 6 months technical trouble shooting experience in a call centre environment (Essential)
Minimum 6 months experience working in a financial services environment (Advantageous)
Advanced computer literacy, typing skills and ability to navigate multiple screens (Essential)
Availability work shifts between 3pm and 2am (Monday - Friday)
Clear criminal and credit record
High level of English proficiency (both verbal and written)
Strong problem-solving, probing and time management skills
Ability to understand, analyse and navigate through learned technical systems
Proven experience of delivering exceptional customer care
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