Customer Service Attendant x 3 at Bombela Operating Company (PTY) LTD.

Purpose

• To operate the day-to-day activities of a Gautrain station and resources so that our safety, quality and performance targets are achieved.
• To ensure customer safety at a station.
• To follow standards and practices at the station level.
• To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly.

Principal Accountabilities

• To ensure the safe operation of the station.
• To ensure the application of the appropriate safety standards for service delivery.
• To participate in the investigations into station operational incidents.
• Cash handling.

Specific Responsibilities

• Serves as first point of contact with customers.
• Selling tickets to customers during revenue service.
• Cash handling
• Information & Customer handling (verify validity of tickets; forward complaints to CSO)
• Follow, in a strict adherence, the safety rules and procedures. 
• Restart, control and monitor equipment and systems according to the operation procedures
• Inspect the station to make sure that all is in order (Lighting, Tickets Vending Machine, lifts, escalators).
• Ensure that the outsourced station cleaning services comply with their duties.
• Handle incidents and emergencies.
• Report to the OCC Manager, incidents or activities likely to affect passenger flow.
• Any other duties as assigned.

Profile

Educational Level

• Grade 12 with Maths and or accounting 

Years of Experience

• At least 2 years’ customer service experience.

Other Technical/ Professional Skills/Qualifications

• Numeracy
• Literacy
• Basic Computer skills

Language Ability

• Fluent in English

Desirable Traits

• Possess communication skills (Verbal and written)
• Relationship building skills. Adherence to Company procedures
• Mentally reacting quickly to emergency situations.

Skills

• Ability To Build Relationships With Variety Of Stakeholders
• Customer Service
• Communication Skills
• Attention To Details
• Mental Agility