Customer Service Clerk at Absa Group Limited (Absa)

Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

Providing customer service and support:

• Answer inbound calls and respond to written queries timeously.
• Managing all queries through to resolution ensuring that first call resolution is adhered to at all times.
• Resolve all complaints within agreed service level timeframes

Strict adherence to risk and compliance:

• Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act.
• Strictly adhere to all risk and governance policies and procedures

Self-development:

• Owning and being proactive about own training and development 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)