Ares Holdings, a South African company, connects global brands with Southern African consumers through a multi-channel network encompassing 2500+ wholesale doors, 50+ retail stores, and e-commerce platforms. Our business model promotes long-term and sustainable brand growth within the footwear, apparel, and accessories sector.
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The successful candidate will need to provide excellent customer (Wholesale) service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales and tracking orders with the aim of developing new and maintaining good relationships with agents, wholesale and retail customers.
Customer Service
Customer Queries (Inbox and Telephonic)
Clear communication with customers on late deliveries, stock availability and short shipments
Upselling based on ATS if we do not have stock of a particular style
Assist Visual Merchandiser with queries, stock transfers etc.
Ensure In-depth product knowledge keeping up to date with seasonal stock and product enhancements.
Professional interaction and liaison with customers, suppliers and employees
Create and reconcile reports of all possible customer issues so they can be highlighted to sale manager
Stock Management
Manage and plan the order book
Provide service to agents/field teams
Obtain approval from sales manager for non- standard requests allocations and then action
Filing and general admin
Work closely with logistics teams to ensure clear channels of communications through the supply chain
Customer order
Manager the entry of all customer order for your specific brand into relevant ERP
Action approved order amendments
Actions approved customer returns
Reporting on customer order
Ensure alignment with local logistic in order to ensure correct prioritising of order
Ensure orders are updated with planned delivery dates
Ensure that local logistic have correct VAS information timeously (labels etc)
Follow up on sale and offer replenishment or fill in order for house accounts
Assist with corporate sale
General
Maintaining a professional image whilst in the office or travelling
Keep work area clean and tidy
To assist in the development of sound operational procedures and guide and nurture less- experienced team members
Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time.
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