New Jobs at Ares Holdings

E-Commerce Operations

• Ensure all E-Commerce operational activities are consistently executed according to Standard Operating Procedures and applications used (Returns Go, Error Optimize, Media 24 E-visibility, Media 24 recaps systems and courier partners).
• Ensure the order well for B2C for Ted Baker is always clear and orders are delivered according to the delivery lead-times for the brand.
• Work closely with the customer service team on all customer queries.
• Ensure that all packing requirements are followed correctly by the warehousing partner.
• Monitor returns with the customer service team and assist to reduce the return rate.
• Assist customer care with customer product re-selection options.
• Work closely with the merchandise planner and logistics to minimise cancelled orders.
• Managing customer queries and escalating when necessary.
• Place replenishment orders for packaging to dispatch all E-Com orders from warehousing partner.
• Provide ad hoc support to adjust the site, including front-end customizations, improving speed/performance, and other customizations as needed.
• Ad-hoc UAT for E-Commerce and omni-channel projects.
• Ensure all products are listed and enriched for the E-Commerce store.

Customer service

• Conduct customer surveys to gauge satisfaction levels. (NPS Score).
• Employ analytical skills to identify and resolve gaps in customer experience.
• Outline customer query responses for the Customer service team to communicate to customers.
• Document and maintain customer service policies.
• Update and maintain frequently asked questions on the website and the live chat.
• Ensure web forms are up to date and user friendly.

Performance tracking

• Ensure all tracking for ads performance is in place.
• Ensure all tracking tools are set up and up to date for E-Commerce.
• Ensure all the correct collections are created and correct links are supplied to agency for E-mailer and banner call to actions.
• Work through heatmapping tools daily and make improved user experience suggestions based on the findings.
• Monitor and analyse website analytics to identify areas for improvement and optimize content accordingly.
• Support the E-Commerce Manager in global reporting requirements (KPI, Data, and Performance) when needed.
• Reporting to the E-commerce Manager weekly/bi-weekly updates on user experience findings with a solution-based approach.

Online Inventory management

• Control E-Commerce inventory and pricing in line with Planning team – communicate out of stock items to planners and ensure replenishment orders are placed.
• Ensure inter business stock transfers take place between regions to assist online customers.
• Assist with integration and stock alignment errors.

Requirements

Qualifications:

• Bachelor's degree required, preferably in e-commerce or a related field.

Experience & Expertise:

• Proven experience in mapping and managing online customer journeys.
• Strong background in direct marketing and e-commerce environments.
• Expertise in using Content Management Systems (CMS).
• Proficiency in various CRM platforms.
• Analytics: Advanced skills in Google Analytics, social media analytics, and mailer analytics. Ability to generate reports, analyze metrics, and implement testing or new initiatives to optimize performance.
• E-commerce Knowledge: In-depth understanding of e-commerce processes, including payment gateways, shipping, and inventory management.
• Hands-on experience with website merchandising and management tools.

Platform Proficiency:

• Deep expertise in the Shopify platform, including backend operations and functionalities.
• Advanced skills in Microsoft Office Suite.

Skills & Abilities:

• Strong troubleshooting and analytical skills, with a proactive approach to solving challenges.
• Ability to source and manage content to enrich the customer experience, increase conversions, and boost sales.
• Data-driven mindset, capable of interpreting analytics from Shopify and other tools to inform strategic decisions.
• Detail-oriented with a focus on enhancing customer journeys, from order placement to fulfilment.

Additional Requirements:

• Valid driver’s license and access to a vehicle.
• Ability to adapt to change and thrive in a dynamic environment.
• Strong relationship-building skills, with the ability to collaborate effectively within a team.
• Excellent time management and task prioritization skills.
• Ability to identify and seize business opportunities to drive growth and improve performance.

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Job Summary:

• Candidate will be required to drie all channel inventory planning and retail store allocation and will be a key contributor to Merch and Planning Dep

Key Performance Area

Inventory Planning & Analysis

• Plan seasonal sales forecast to revenue and product margin targets for Retail and Ecommerce
• Key metric review: Product Margin, ATV, UPT, ASP
• Promotional reviews
• Store capacity and SKU capacity & productivity
• Actual sales versus sales forecast
• Product aging
• Seasonal post-mortem
• On Time and In Full (OTIF) retail reporting
• Weekly store EOD report reviews and actions
• Daily KPI Report
• Provide input into retail store grid assortment based on historical data and consumer profile
• In season planning reviews versus plan and sales forecast adjustments
• Seasonal allocation plan together with marketing calendar and visual merchandising requirements
• Work with brand principal counterparts on all forecasting requirements
• Plan inventory for staff uniforms, staff allocation and marketing seeding

Stock Procurement

• Generate demand plan per channel in line with OTB targets
• Ensure product arrival is aligned to seasonal launch plan
• Internal order placement and ongoing management

Inventory Control

• OTB monitoring
• Inventory Turn tracking
• Manage inventory per location (virtual & store locations), including investigations to resolve stock queries
• SAP inventory accuracy management by location (virtual & store locations)
• Capacity planning
• Cycle counts & Stock takes

Stockholder Management

• Build relationships with key stakeholders (Group Planning Lead etc.), customers, supplier and partners

Allocation

• Fill Retail Internal Orders on a weekly basis
• Top Seller Report
• Price List Load and maintenance
• Set up and maintain replenishment cadence by store, which is cost effective (courier) and meets store sales requirement
• Maintain allocation tool and implement developments when needed (excel based)
• Weekly Sales Tracker Report.

Company Values

• Delightfully Democratic
• People-Purposed Design
• Inherent Simplicity
• Imaginative Innovation
• Unapologetic Optimism
• Confidently Comfortable

People Management

• Ensure role clarity and effective goal setting
• Mentor and coach Retail Inventory Controller to ensure to ensure an optimal team strategy is achieved
• Handle IR issues and performance management and discuss disciplinary requirements with HCM
• Manage the GOLP process of for all team members
• Monitor the application of the HR Value Chain and adherence to people-related SOP’s

Qualifications and Skills:

• Grade 12 or equivalent
• Degree in Retail, Business or any other related field
• 3+ years’ experience in merchandise planning in a retail environment
• Strategic agility and able to articulate a vision and purpose.
• Advanced Excel skills

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Company Values:

• We commit to the wellbeing of our team.
• We work with a positive attitude.
• We believe in our team.

Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
• Close the sale & secure add on sales.
• Invite your customer to back & turn them into Birkenstock fans.
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily.
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
• Ensure stock entries in the POS systems are accurate.
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility.
• Ensure you are allocated a buddy initially & that you learn from them.
• You must attend quarterly training sessions & complete the assessments.
• Ensure you receive monthly feedback from your manager.
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
• These are essential as they will determine your eligible for promotions.

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
• Ensure sizes are replenished.
• Assist the team to change the windows/ Mannequins fortnightly.
• Ensure POS materials are stored in the area to avoid damage.
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts.

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Summary

•  The successful candidate will need to provide excellent customer (Wholesale) service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales and tracking orders with the aim of developing new and maintaining good relationships with agents, wholesale and retail customers.

Customer Service

• Customer Queries (Inbox and Telephonic)
• Clear communication with customers on late deliveries, stock availability and short shipments
• Upselling based on ATS if we do not have stock of a particular style
• Assist Visual Merchandiser with queries, stock transfers etc.
• Ensure In-depth product knowledge keeping up to date with seasonal stock and product enhancements.
• Professional interaction and liaison with customers, suppliers and employees
• Create and reconcile reports of all possible customer issues so they can be highlighted to sale manager

Stock Management

• Manage and plan the order book
• Provide service to agents/field teams
• Obtain approval from sales manager for non- standard requests allocations and then action
• Filing and general admin
• Work closely with logistics teams to ensure clear channels of communications through the supply chain

Customer order

• Manager the entry of all customer order for your specific brand into relevant ERP
• Action approved order amendments
• Actions approved customer returns
• Reporting on customer order
• Ensure alignment with local logistic in order to ensure correct prioritising of order
• Ensure orders are updated with planned delivery dates
• Ensure that local logistic have correct VAS information timeously (labels etc)
• Follow up on sale and offer replenishment or fill in order for house accounts
• Assist with corporate sale

General

• Maintaining a professional image whilst in the office or travelling
• Keep work area clean and tidy
• To assist in the development of sound operational procedures and guide and nurture less- experienced team members
• Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time.

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Job Description

• This would be an ideal opportunity for students studying Retail Management, Fashion or Sports Management.                                                        
• Well-Established and fast-growing international sports brand is looking to employ seasonal Sales Assistants to join their dynamic team.
• Working with them means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, they build teams where everyone is an MVP and together, they tackle every challenge head on.

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Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
• Close the sale & secure add on sales.
• Invite your customer to back & turn them into Birkenstock fans.
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily.
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
• Ensure stock entries in the POS systems are accurate.
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility.
• Ensure you are allocated a buddy initially & that you learn from them.
• You must attend quarterly training sessions & complete the assessments.
• Ensure you receive monthly feedback from your manager.
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
• These are essential as they will determine your eligible for promotions.

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
• Ensure sizes are replenished.
• Assist the team to change the windows/ Mannequins fortnightly.
• Ensure POS materials are stored in the area to avoid damage.
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts.

go to method of application »

Requirements:

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

go to method of application »

Requirements:

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

go to method of application »

Requirements:

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

go to method of application »

Key Responsibilities:

• Be visible in retail and wholesale environments, analysing own and competitor product offerings, sell-through and customer trends
• Be a brand ambassador in terms of communicating the brand personality and attitude in all environments and being passionate about product
• Be proficient and effective on the retail sales floor in order to engage customers exposed to VANS products for the first time or develop their brand loyalty further
• Train store staff and customers on VANS products (footwear, apparel and accessories).
• Maintain an in-depth knowledge on VANS action sports (international and local) and related marketing initiatives
• Conduct effective and frequent “snap-shot stock takes” in the retail and wholesale environments identifying silhouette gaps, style opportunities, great sellers and customer requests. Communicate store retail feedback with Head Office teams as required
• Have the ability to present a range and compile sales orders for wholesale customers when necessary.
• Co-ordinate promotional events (with marketing) from concept to implementation and post event reporting
• Daily and weekly site report submissions on VANS chosen platform

Trade Marketing:

•  You are responsible for how the brand is represented in store. You will need to manage the full project of the SIS fitout from design to installation with the help of Marketing for all graphics:
• Managing all SIS inventory
• Ordering SIS fittings from Global or Local
• Global SIS reporting
• Design (managing this team)
• Installation (managing this team)
• Campaign change ups

Type of Personality and work ethic:

• Knowledgeable on lifestyle trends and authentic passion for action sports apparel
• Excellent listening, verbal and written communication skills – ability to take in information for feedback purposes, present and articulate ideas
• Strong commercial awareness
• Strong customer first service focus and flexible in approach
• Self-motivated
• Proactive
• Good time management, multi-tasking and planning skills
• Ability to work independently and as part of a dynamic, diverse team
• A good understanding of how to analyse footwear and clothing size curves
• Working experience in retail
• MS Office proficiency

Requirements:

• Grade 12 / Equivalent (Essential)
• Visual Merchandising experience
• Own reliable vehicle and Drivers license is essential
• Coaching or Personal training (Advantageous)
• Excel Intermediate is essential.
• Ability to travel (locally)

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Responsibilities:

• Opening & closing procedures
• Cash ups & banking
• Housekeeping (FOH & BOH)
• PI & Cycle counts
• Stock replenishment
• Dispatch & receipt of stock
• POS control
• General staff control (time management, shop duties, shift control)
• Customer queries
• Daily taking sheet updates
• Employee motivation
• Assisting Store Management in daily store managing

Requirements

• Grade 12 or Equivalent
• 6 months customers services experience
• Crocs product knowledge advantageous
• Able to work flexible shifts