IGT enables players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. Leveraging a wealth of premium content, substantial investment in innovation, in-depth customer intelligence, operational expertise, and leading-edge technology, our gaming solutions anticipat...
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Customer Service Coordinator Parts (1 Year Contract)
Correct and timely processing of parts orders and quotes received from both internal and external customers, from receipt of order until shipment. Provide for contact and communications with customers to assure that customer needs are addressed, and problems are studied and resolved. Generate shipping and commercial invoicing documents, shipping of subsequent orders, maintenance of customer order files and controlling outstanding quotes and orders.
Department: Logistics department
Position: Customer Service representative
Reports to: Logistics Manager
What you'll do:
Processing of and responding to customer inquires, orders and quotes, enter in the database accordingly within the terms and conditions applicable.
Monitor and coordinate the progress of quotes and orders whilst ensuring agreed delivery times are met within the terms and conditions.
Generating of shipping and invoice paperwork for all orders approved and to be send.
Schedule and arrange shipment of subsequent orders, including tracking and tracing and follow up if required
Provide shipment information and details to customers upon availability.
If applicable keeping control of backorders and expedite in order to deliver in a timely manner, whilst keeping the customers informed.
Verify and approve parts freight invoices, where applicable invoice to customers
Maintaining and reporting of value contracts in accordance with the terms and conditions
Adequate follow up on customers complaints and issues in order to resolve timely and commercially.
Accurate and retrievable filing of all customer related documentation and correspondence.
Creation and maintenance of part item masters and pricing, for customer orders, in the database in accordance with the company policy.
Closely liaise with the staff of the logistics department in order to establish an efficient order control and effective customer service process.
Maintenance of customers contact, related information and requirements database (customer profiles)
Provide assistance on other departmental tasks whenever required.
Generating and sending of quotes and issuing of accepted orders within the company compliance regulations.
Providing discounts in accordance with the agreed terms and conditions.
Update and maintenance of customer’s information
Correct and timely execution of the assigned tasks
Maintain daily contacts with customers for inquires, quotes and orders
Maintaining and entering of relevant and required customer information in the database.
Adequate and timely follow up on all customer service-related matters, order-processing, shipping and invoicing
Must Have:
Excellent communication skills are required
Fluent written and spoken English is required, preferably also other languages
Service minded and commercial attitude is required
Good working knowledge of MS office tools is required
Advanced level of knowledge required for general manufacturing industry products, customer service and basic knowledge on transportation requirements
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