Customer Service Coordinator at UPM

Your main tasks include:

• Customer relationship management
• Order management – order entry, progression and communication of orders to all necessary parties, proactive intervention in process disturbance situations, optimizing load to achieve the effective distribution of goods
• Customer data maintenance including price lists
• Complaints handling including entry, progression as well as the internal coordination and customer communication
• Customer communication related to pricing, products, sales conditions, technical questions and supply chain
• Technical consultation on the recommendation of the product, organization and control of samples and testing, technical documentation and brochures
• Sales support including search and information analysis, support in pricing
• Proactive activities including product promotion and follow up but also support in following up payments

Who you are 

• You have at least 4 years of experience in customer service, supply chain or similar area
• You have good communication skills and you can communicate fluently in English
• A 3-year tertiary qualification will be considered as an advantage
• You show commercial awareness and are interested in developing your product and technical knowledge
• You have supply chain knowledge and knowledge about import or exports is an advantage
• You have a customer service mind-set, you are able to build, maintain and improve customer relations and understand customer needs. You pay attention to detail and work with high accuracy
• You have good organizational skills and can prioritize your workload
• You are flexible, open to changes and have experience or are interested in working in a continual improvement environment
• You have good problems solving skills in order to achieve win-win solutions