Customer Service Manager - Mall at Reds at Pick n Pay Stores Limited August, 2024

- Customer Service Manager - Mall at Reds at Pick n Pay Stores Limited
- View Jobs in Sales / Retail / View Jobs at Pick n Pay Stores Limited
Posted: Aug 6, 2024

Deadline: Not specified
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Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent. Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to now encompass stores in ...
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Customer Service Manager - Mall at Reds
- Job Type Full Time
- Qualification Matric , National Certificate
- Experience 1 - 2 years
- Location Gauteng
- City Johannesburg
- Job Field Customer Care
Description

Provide exceptional customer service and uphold the company values within the community.

Requirements
- Matric
- 12-18 months face-to-face customer service experience
- Basic computer literacy (MS Office)
Competencies
- Read and interpret reports
- Pays attention to detail
- Communication
- Team player
- Problem solving
- Reliable and trustworthy
- Time management
- Integrity
Key Responsibilities

Customer Service
- Handle informal and formal feedback
- Maintain and use the Customer Complaints Chart
Store Standards
- Adhere to SOPs
Communication
- Manage informal and formal feedback
Training
- Utilize the Customer Complaints Chart
- Participate in store audits
Social Responsibility
- Manage informal and formal feedback
- Coordinate with local newspapers
Administration
- Manage informal and formal feedback
Ad-hoc Projects
- Develop and follow project plans
Leading Self
- Handle informal and formal feedback
- Follow the Individual Performance Agreement (IPA)
- Engage in the Personal Development Plan (PDP)
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Method of Application

Interested and qualified? Go to Pick n Pay Stores Limited on picknpay.wd3.myworkdayjobs.com to apply

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Customer Service Manager - Mall at Reds at Pick n Pay Stores Limited

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