Customer Service Representative at MTN

Key Performance Areas: 

•  Consumer satisfaction.
•  In branded store:
•  accountable for cash and stock
•  accountable for sales and meeting sales targets
•  accountable for stock shortages
•  Provide consumer advice and education / share product knowledge
•  Manage stock in store:
•  Management of shortages.
•  Obsolescence
•  Promotional stock merchandising
•  Manage operations in store:
•  Warranties
•  Customer cell phone repairs (where applicable)
•  Returns
•  OBF’s
•  Identify issues and resolve 
•  Communication, in outlet, and with MTN 
•  Maintain company’s policies and procedures.
•  Manage and account for all cash.
•  Conduct actual system transactions eg. activations, suspensions, migrations etc.
•  Relevant paperwork and documentation.
•  General Customer services: turnaround time, queuing time, accuracy, and productivity.

Minimum Requirements  
Education:  

•  Minimum of 1 year diploma 
•  Fluent in English and language of country preferable

Experience:

•  Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
•  Experience working in a small to medium organization