Customer Service Representative at Omnia (Pty) LTD

Overview    

• BME Metallurgy a division of Omnia Group, is in the business of procuring and distribution of chemicals, products and services into the mining industry.  It is a major player in the South African market with a significant footprint in Africa and the intent of further developing a growth strategy to becoming a key player in Africa, as well as aspiring to become a player in the global market. Effective strategic sourcing is the foundation of a successful chemical distribution business.

Qualifications    

• A tertiary qualification in Chemistry and/or Sales and/or Marketing (Diploma/Degree)
• Computer literacy 

Experience    

• At least 5-10 years’ experience in a similar customer service environment
• Maintaining relationship with customer (sales experience in managing customer relationship)
• Experience of D365 ERP System specifically

Duties    
Quality processed orders

• Accept all orders and ensure that they are processed timeously.
• Effectively implement price increases.
• Ensure profit margins are maintained. 

Informed clients and relevant internal stakeholders

• Gain local market intelligence.
• Keep customers informed and updated on the status of their orders.
• Liaise with existing clients daily basis.
• Communicate price changes to customers.
• Effective interaction with Logistics, Finance, Warehouse, Distribution, Production, Procurement, Commercial etc.

Controlled/monitored stock

• Monitor stocks and inform Planner and Procurement departments of potential stock shortages
• Manage sample stock.

Duties and Responsibilities

• Assist in growing the client base.
• Establish an understanding of systems and procedures as well as identify improvements on these.
• Any Adhoc duties might be required within the department.

Job Competencies    

• Effective communication skills
• Problem analysis and Problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Adaptability
• Teamwork
• Stress tolerance
• Resilience
• Skilled at understanding quality issues and the consequences of non-compliance
• Demonstrate a concern for and understanding of customer needs

Deadline:10th December,2025