Customer Service Representative at Sandvik

Key Accountabilities
Your job description includes but is not limited to:

• Expedite Aftermarket orders that are due for delivery and ensure parts and materials due are within the timeframe to achieve on-time delivery
• Maintain spreadsheet with order status updates for all Aftermarket open orders.
• Assist with loading sales orders and overflow quotations for spares parts as required
• Drive on time delivery of the spare parts / components and refurbishments
• Follow all internal process as are required by your role to follow, offering suggestions of improvements where possible.
• Develop close partnerships with clients to gain repeat business and expand existing business.
• Engage and develop relationships with internal stakeholders to ensure our customers’ expectations are met and/or exceeded.
• Ensure that all regular reports are completed on time and circulated appropriately.
• Resolve customer enquiries relating to the Aftermarket department orders, past and present and respond to “Open Order Lists” enquiries from buyers and end-users timeously.
• Flexibility to cover other team members job roles when required.
• Promote a strong customer service focus with colleagues within the Sandvik organization.

Mobility

• Minimum travelling will be required and will be communicated prior.

Qualifications

• Matric & any post matric qualification

Skills & Experience

• Negotiation and influencing skills.
• High attention to detail
• Well-developed communication skills (written and verbal)
• The ability to work autonomously and display problem solving skills.
• Excellent Customer Service skills
• Ability to work in a team environment.
• Demonstration of organized multi-tasking skills
• Passionate attitude regarding building strong, effective, long-term relationships with customers

Key Performance Indicators (KPI’s)

• The BU views this role as a provider of high-quality customer service, relevant solutions and building effective relationships
• On time delivery as per customer requirements
• Ensure when required to assist with quotes to customers, it’s presented in line with customers demand/expectations and times.
• Orders to be loaded timeously and accurately.
• Efficient and timely feedback of order status/change to customers