Customer Services Consultant at Macmillan Education

Purpose of the Job:

• Macmillan Education South Africa is seeking to appoint an experienced professional to the position of Customer Services Consultant, to achieve quality and service standards within agreed Service Level Agreements in order to ensure a ‘best in class’ customer service experience for all new and existing customers, in line with service levels, department guidelines and deadlines as allocated by the Customer Services Manager.

Requirements:

• Grade 12
• Diploma/Degree in Customer Services would be advantageous
• Minimum 2 years Customer Services experience
• Demonstrate proficiency in Microsoft Office – Intermediate level
• Familiarity with SYSPRO and Freshdesk system would be advantageous
• Track record of over-achieving quota
• Customer-centric focus
• Excellent communication etiquette and people skills
• Ability to multi-task, co-ordinate and logically process information
• Attention to detail and processing of accurate data
• Ability to prioritise and manage time effectively
• Team player and work without supervision
• Able to perform under pressure to drive change
• Maintain accurate details and statistics by means of reporting
• Demonstrate product knowledge

Key Responsibilities:

• Provide efficient customer service to external stakeholders, handling day to day orders in a professional manner
• Managing administrative processes around the processing unit
• Managing the integrity of customer accounts on Syspro
• Provide efficient customer service to internal stakeholders and colleagues within Macmillan
• Live up to Macmillan’s professional standards and strategic principles.

Closing date: 28 June 2023