Customer Services Engineer CVT at Continental

Your tasks

Product Performance Monitoring

• Monitor tyre size and designs, the allocation of fitments to fleets, based on the application and intent of the test plan.
• Verification of Data uploads from monitored fitments
• Conduct monitored fitments, collect data and insert into fleet check
• Qualitative pre-emptive interpretation tests (prior to study completion),
• Act as technical advisor/coach to Sales team, technical interpretation of data derived from monitored fitment, and preparation of Sales team for presentation of Monitored Fitment to fleet management

Complaint handling

• Monitor and identify recurring and frequency of tyre conditions codes in regions, South, East and West
• Monthly analysis of and interpretation of condition codes, to identify trends
• Provide feedback to Customer Services Manager, Sales forces and centrally 

Product Information and Training

• Create and share local Technical Bulletins
• Create, publish and distribute ad hoc bulletins based on the market need
• Conduct technical information training for Sales staff, end-users (fleets) and dealers via Conti Academy

Technical service support

• Conduct In Field investigations and Technical support on digital systems systems                                                                                                                   

Reporting

• Compile submission for various reports
• Identified “Seasonal” & Regional adjustment trends by product segment and application 

Your profile

• National Diploma Mechanical Engineering,  tyre and rubber technology or equivalent
• 2 to 5 years Customer Care/handling experience including customer complaint handling and warranty processes
• 5 to 8 years automotive (preferably tyre) experience
• Product Knowledge experience