Customer Services Professional (CBC) at Siemens

Role Headline

• Supports Service business from an operational and strategic perspective deploying detailed know-how on service offerings, products and application domain.

Responsibilities of the Role

• Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g. Service offering / portfolio innovation).
• Maintains a close interaction with various team and BU functions.
• Supports acquisition activities with detailed technical knowhow on complex issues.
• Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations.
• To efficiently answer all voice and email calls within specified service levels, by effective usage of the Hipath ProCentre management systems tool.
• To provide professional feedback to customer with the ETA according to their processed orders, using the SAP management tools and the associated SLA agreements, in order to ensure the customer receives the appropriate service towards resolution.
• To Provide stock level as requested.
• To act as a true ambassodor for Siemens, by acting professionally in all forms of communication to the customer, to ensure professionalism for every customer interaction and customer experience.
• To assist with quotation when needed

Qualifications And Experience

• Matric ( grade12)
• Customer Care Skills (it is a Must)
• Excellent Communicator
• Computer Literate, Microsoft Office Suite
• Soft skills - telephone etiquette, conflict management, situational sensitivity and time management
• Proficient in business english with good Communication skills

Attributes and skills

• Speed and Efficiency
• Abiilikty to hadle pressure
• Creative problem solving