Customer Success Advocate (IT industry experience essential) at Mimecast

You'll need:

• Proven experience in customer success or account management within a SaaS or technology company (3-5 year dependent on sector experience).
• Strong understanding of customer success/account management principles, methodologies, and best practices.
• Excellent interpersonal and communication skills.
• Analytical mindset and ability to leverage data for decision-making.
• Results-oriented with a focus on customer satisfaction, retention, and revenue growth.
• Self-motivated and able to work independently while collaborating effectively.
• Experience managing a large volume account set is preferred.
• Familiarity with Salesforce CRM software and Gainsight platforms is a plus.
• Bachelor's degree in business or related field (or equivalent work experience).