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  • Posted: Apr 11, 2022
    Deadline: Not specified
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  • Boldr is a purpose-driven outsourcing partner that builds customized solutions for fast-growing companies. We offer solutions in Data Management, Customer Experience, and Sales Enablement. You can learn more about our services on our website: www.boldrimpact.com We're also on a quest to rewrite the rules of outsourcing and lead our industry towards an ...
    Read more about this company

     

    Customer Success Specialist

    About this job:

    We're looking for someone with a flexible schedule who is eager to be challenged and looking to grow professionally. You’re a great fit if you’re passionate about helping people, action-oriented, and excited to work in a fast-paced environment. This position is considered entry-level, is fully remote and the work week may include weekends and/or evenings.

    What you’ll be doing

    • Support the new order customer flow from checkout to delivery
    • Communicate with customers via email and live chat to help them navigate the Feather website, products and service
    • Become an expert in our product selection to help customers pick their items and design their space
    • Assist in trip coordination and daily troubleshooting
    • Track commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements
    • Learn and deeply understand the Feather service, cost structure, and operations
    • Keep CRM and internal database up to date with detailed notes
    • Troubleshoot daily operations with the delivery team and customers
    • Collaborate with the customer success team to enhance the customer experience across their Feather journey

    Requirements

    • Good Writing skills
    • Email, chats, and voice support experience
    • High energy levels
    • flexibility in working hours
    • Benefits
    • Salary plus benefits

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Boldr on jobs.workable.com to apply

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