Customer Success Specialist at Boldr

About this job:

We're looking for someone with a flexible schedule who is eager to be challenged and looking to grow professionally. You’re a great fit if you’re passionate about helping people, action-oriented, and excited to work in a fast-paced environment. This position is considered entry-level, is fully remote and the work week may include weekends and/or evenings.

What you’ll be doing

• Support the new order customer flow from checkout to delivery
• Communicate with customers via email and live chat to help them navigate the Feather website, products and service
• Become an expert in our product selection to help customers pick their items and design their space
• Assist in trip coordination and daily troubleshooting
• Track commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements
• Learn and deeply understand the Feather service, cost structure, and operations
• Keep CRM and internal database up to date with detailed notes
• Troubleshoot daily operations with the delivery team and customers
• Collaborate with the customer success team to enhance the customer experience across their Feather journey

Requirements

• Good Writing skills
• Email, chats, and voice support experience
• High energy levels
• flexibility in working hours
• Benefits
• Salary plus benefits