Customer Supply Chain Lead at Nestle

A day in the life of a Customer Solutions Analyst Lead:

• To ensure that all exceptions are resolved within agreed SLAs through Resolution Cockpit and ensure that all escalations are addressed in a timely manner as per agreed SLA. (for Market and Remote team).                                            
• Ensure that all resource planning is done daily to ensure maximum execution in the CSA team.  (for Market and Remote team).                                                  
• Recruit, train, develop and motivate the CSA team to ensure succession plans are in place.  Ensure that all processes and standards are adhered to and ensure adherence to GLOBE best practice.
• Ensure that all KPI's are identified and executed by CSA's and all reviews are in adherence to NCE practices.
• Always ensure the highest standard of customer service (for Market and Remote team).
• Enable the business to achieve growth objectives through consistent and efficient operations (for Market and Remote team).                                           
• Attend Sales DOR daily and ensure full visibility of the operations team and open order status for the entire ESAR Market. Run and drive the closure of month-end numbers and responsible for the co-ordination of final sales landings every month, quarter and year-end.                                                          
• Co-ordinate and collaborate with CBM's, CFSC, Sales Director, Supply Chain Director, BEO's, Supply Chain teams and finance team in connection with month-end closure and ensuring the execution of the best estimate landing monthly.                                                   
• Centre contact point of execution of month-end sales of the business to the operations team.
• Ensuring full execution of all CSA functionality's including Billing, CRR, drivers, pricing, ex-factory, order fulfilment, master data, etc. in the O2C CoC functionality (for Market and Remote team).

What will make you successful?

• University Degree/ Diploma required
• 5 years or more experience in leading teams in at least two of the following areas:
• Customer Service/ or Call Centre.
• Customer Facing Supply Chain
• Demand & Supply Planning
• Distribution/ Materials Handling
• Sales and/ or Marketing
• Transportation
• Project management experience to implementation of major project(s) or change program(s)
• Senior stakeholder management experience to CEO level