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  • Posted: Jul 31, 2020
    Deadline: Not specified
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    At the beginning it was passion driving the founders to make it better. To develop sensors with extraordinary quality and reliability and to provide unequalled customer service. It was with this vision and knowing that 'quality' by far exceeds the actual product that ifm started in October 1969.


    Read more about this company

    Customer Support Agent

    Responsibilities

    • Receive, load and process orders on CRM and BAAN
    • Maintaining and updating information on CRM and BAAN
    • Generate and follow-up on quotes
    • Responsible for timeous response to web mail-based request for quotes, orders and other enquiries
    • Handle customer queries on back orders, delivery dates, wrong deliveries and addresses, price and availability of stock items
    • Identify, research and resolve customer issues
    • Liaise with various departments (stores, finance, sales) to develop solutions that best suit customer needs
    • Invoicing of daily orders
    • Invoicing of shipments
    • Telephonic and email support to customers
    • Telephonic and email support to sales department
    • Responsible for information updates on CRM and BAAN
    • Assist with administrative functions when necessary
    • Assist with stock-takes

    Required skills & Competencies:

    • Problem solving skills
    • Strong verbal & written communication skills
    • Resilience - being able to handle demands from customers (Internal & External)
    • The ability to work as part of a team
    • Be self-driven & pro-active
    • Fast & accurate data entry skills
    • A high level of accuracy & attention to detail
    • Customer focus

    Method of Application

    Interested and qualified? Go to ifm electronic (Pty) LTD on www.linkedin.com to apply
  • Send your application

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