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Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces t...
If you are interested in accelerating your career in an IT company that is making a real impact and you can troubleshoot problems telephonically (without remote access) this job is for you.
About The Role
Mimecast South Africa requires high performing Customer Support Engineers to join its global service desk or Global Network Operations Centre (GNOC), from which all support, customer services and technical operations monitoring takes place. The South African GNOC services the SA, UK and US regions 24/7.
This requires all GNOC staff to be available for standby in rotating shifts as rostered. The engineer will provide support to the South African client base, as well as assist with global calls using our Follow the Sun model.
The successful candidates will have an excellent understanding of TCP/IP networking and internetworking, messaging technologies and messaging security technologies.
The Service Delivery Department is a fast paced and highly demanding environment. Candidates must be self-motivated and dynamic individuals who are able to work under pressure with limited instruction and direction. The successful candidate will be able to handle pressure by demonstrating the ability to work though complex cases quickly, accurately, autonomously and to the customers’ immediate satisfaction.
Responsibilities
Who we are looking for:
Key Responsibilities
Qualifications
Essential Skills and Experience:
Within this corporate IT environment you will be required to have:
Qualifications
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