Customer Support Representative (Customer Services / Sales / Marketing / Crane Operations) at CA Global

Job Description
A Customer Support Representative plays a very important role at growing the company’s market share by securing relationships with clients and in so doing generate company revenues
Responsibilities

Site Surveys:

• Evaluate the customer’s on-site requirements in terms of crane capacity, additional transport, rigging and equipment.

Quotations:

• Formalizing the sales offer by providing the customer with a documented quotation specifying pricing in the prescribed format.

Documentation:

• Ensure that clients submit all relevant documentation required to formalize the trade relationship i.e. credit applications, vendor applications etc.

Client Relationship Development & Management:

• Source new business opportunities;
• Manage existing client base;
• Coordinate price and/or discount negotiations as deemed appropriate;
• Ensure that client dissatisfactions and complaints are formally addressed and resolved;
• Ensure customer’s account is within payment terms;
• Engage with customer if account is overdue on payment;
• In conjunction with the finance department facilitate the successful conclusion all outstanding payment issues.

Administration:

• Liaise with Operations in terms of client requirements and secure booking/s with the submission of prescribed documentation.
• Ensure all Hire Agreements are signed, and the office order is received
• Ensure that the money is banked before the hire occurs, for all cash clients
• Resolve queries relating to invoices, log sheets and clients’ general queries

Requirements: Qualification and Skill

• Matric/Grade 12 or equivalent
• Sales Qualification
• 3 years minimum experience in the same or similar environment
• Knowledge of the industry
• Work independently
• Working knowledge of crane operations
• Accurate interpretation of crane capacity charts and site requirements
• Must be sales driven and customer service orientated