Customer Support Sales Engineer at Filmatic Packaging Systems, South Africa

We are recruiting for a dynamic Sales Engineer to join our professional Customer Support team.
Reporting to the Manager: Customer Support, the successful candidate will be responsible for managing and maintaining machine audits, quotations and service level agreements.

Skill and requirements:

• A minimum of five years’ experience related to Filmatic products and relevant product knowledge.
• A minimum of 5 years’ experience related to machine building / assembly / technical background.
• Minimum of a relevant tertiary Technical qualification.
• Sales experience preferred.
• Marketing background (an advantage).
• Computer literacy Ms Word, Ms Excel, MS Powerpoint, CAD, Outlook, Internet, MS Navision (an advantage).
• Numerical aptitude.
• Strong administrative capability.
• Excellent communication and written skills in both English and Afrikaans.
• Excellent people skills and customer service orientation.
• Must be able to travel regularly both nationally and internationally and work outside normal hours.
• Valid driver’s license.

Key responsibilities:

• Machine audits of new and old machines, not only in isolation but also to audit efficiency/optimisation of entire production line.
• The preparation and presentation of quotations and audit reports to clients.
• The sale of aftercare services and spare parts to clients, in line with requirements identified through machine audits.
• The preparation and sale of Service Level Agreements to clients, based on specific customer needs.

Personal traits:

• Self-starter and self-motivated, with the ability to take ownership of tasks and work without supervision.
• Pro-active and energetic, with the ability to work under pressure.
• Goal-orientated and performance-driven.