Customs Stops Agent at Maersk Line

KEY RESPONSIBILTIES

• Serve as a contact point for the customer service and landside transportation teams regarding special instructions or issues related to detained containers
• Contact point with depots where containers will move to Import Authority and EDI Stops:
• Handle the receipt and distribution to customers of all authority stops for Imports and exports
• Advise the internal parties (CSA and Landside Transportation) of the stop
• Update the required systems
• Handle all stop related calls from customers and authorities
• Resolve queries received from authorities
• Develop a relationship with key authority stakeholders

WHO WE ARE LOOKING FOR

• Bachelor's Degree.
• Minimum of 2 years of experience in customs stops and a strong background in shipping line operations.
• Proficiency in relevant software and systems.
• Strong communication skills, both written and verbal.
• Problem-solving abilities to address complex issues related to detained containers.
• Collaborative mindset to work effectively with customer service and landside transportation teams.
• In-depth knowledge of customs regulations and import/export procedures.
• Flexibility to adapt to changing circumstances and handle unexpected situations.
• Customer-focused approach to ensure excellent service delivery.