CX Expertise Reefer - Customer Service Agent at Maersk Line

Opportunity

• Maersk is brilliant at incubating talent and for the right candidate, the opportunities are endless to grow within the organization with horizontal or vertical moves basis consistently strong performance.
• We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.
• We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
• Dynamic individual dedicated to the job and enjoy a fast-paced working environment.
• As Customer Service Agent, you will be responsible for building strong relationships with customers to gain an understanding of their business, delivering excellent customer service and maximising sales opportunities.

Responsibilities:

• Builds strong and lasting relationships with customers and provide second-to-none customer service.
• Takes full responsibilities and end-to-end ownership of customer shipments and issues.
• Engages in constructive problem resolution and provides solutions.
• Acts and communicates proactively and keeps customers informed of any issues or changes in the booking.
• Addresses root causes and seeks continuous improvements – constantly looks for ways to improve work processes.
• Works independently and assists the team in realizing goals and standards – shares knowledge and best practices.
• Promotes / Facilitates use of E- Commerce / Web tools.

Required experiences, skills and competencies:

• Minimum 2-4 years relevant experience in customer service.
• Good Stakeholder management skills, excellent interpersonal and communication skills.
• Energetic, Well-organized, Self-Initiated person with coordination skill.
• Good analytical and problem-solving skills – ability to look beyond the obvious and identify creative solutions.
• Good Process understanding.
• Digital proficiency (Tech Savvy) – MS package knowledge.
• Ability to multitask and to work under pressure keeping quality in focus and remaining calm.
• High level English knowledge.

If you are interested in this job offer, please make sure to apply before the 27th of December.