Cyber Operations Analyst (Western Cape) at Flash Group

Description

RESPONSIBILITIES:

• Monitor Flash system dashboards, alerts, and transaction queues in real time across assigned shifts (rotational, with 24/7 coverage) to identify critical anomalies.
• Investigate and triage alerts in line with defined escalation procedures, distinguishing genuine incidents from false positives and taking appropriate action.
• Escalate confirmed fraud cases and critical system events to the team lead and relevant stakeholders promptly and accurately.
• Log all incidents, actions taken, and outcomes in the designated case management system with accuracy and within required timeframes.
• Contribute to the identification of emerging fraud typologies, cyber threat patterns, and system vulnerabilities by analysing historical incident data and surfacing trends.
• Conduct structured shift handovers, ensuring all open items, outstanding alerts, and critical context are communicated to the relieving analyst.
• Adhere to all monitoring protocols, compliance requirements, and standard operating procedures relevant to the role.
• Identify and report recurring alert patterns or system behaviours that may indicate emerging fraud trends or system risks.
• Participate in team briefings, training sessions, and process improvement initiatives to maintain and enhance monitoring effectiveness.

Requirements

MINIMUM REQUIREMENTS:

• A diploma or degree in Information Technology, Computer Science, Finance, Cybersecurity, Data Science or a related field is required.
• Certifications in fraud prevention, cybersecurity, or IT service management are advantageous.
• 1 - 3 years' experience in operations, monitoring, fraud analytics, or IT support environment.
• Experience in a financial services or payments environment is advantageous.

REQUIRED KNOWLEDGE / TECHNICAL SKILLS:

• Ability to interpret and act on security event data, including log analysis, endpoint telemetry, and network traffic indicators, across multiple systems simultaneously.
• Basic understanding of payments systems and transaction flows (e.g. EFT, card schemes).
• Proficiency in Microsoft Office (Excel, Outlook); ability to log and track incidents accurately.
• Familiarity with fraud detection concepts: transaction anomaly scoring, behavioural pattern analysis, and rule-based flagging.
• Understanding of network protocols, system architecture, and common attack vectors.
• Familiarity with cloud monitoring environments.
• Exposure to Flash or similar payment processing platforms is advantageous.
• Knowledge of AML (Anti-Money Laundering) frameworks or regulatory requirements in financial services is advantageous.
• Knowledge of threat intelligence feeds and their integration into detection pipelines.

COMPETENCIES / ATTRIBUTES:

• Attention to detail - accurately identifies patterns, anomalies, and discrepancies across high volumes of transactions and alerts.
• Analytical thinking - assesses alert data and system behaviour to distinguish genuine incidents from false positives.
• Technical problem-solving - applies technical knowledge to investigate alert root causes, enrich incidents with contextual data, and propose detection improvements.
• Effective communication - clearly and promptly escalates issues to the team lead and documents findings with precision.
• Stress tolerance & resilience - maintains focus and accuracy during high-pressure incidents or sustained periods of shift work.
• Teamwork & collaboration - works cohesively within the monitoring team across shift handovers to ensure continuity.
• Accountability & ownership - takes responsibility for assigned monitoring queues and incident actions through to resolution.
• Adaptability - responds effectively to changing alert volumes, system updates, and evolving fraud typologies.
• Continuous learning – actively maintains awareness of the evolving threat landscape, new attack techniques, and advancements in security and fraud detection.