Data Verifier - Parktown at Hollard Insurance

Role Objectives:

To ensure that sufficient information is sourced in order to allocate claims correctly.To ensure a World 
Class experience in terms of Customer Service i.e. Continuous improvements.

Key Responsibilities:

• Establish and Review merits of a claim
• Acknowledge receipt of claim towards broker / direct client 
• Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
• Identify feasible recovery matters to be handed to recovery area and non feasible.
• Ensure that information according to liability requirement management rules are sourced prior to 
• matters being handed to the liability product line
• Check that all the required information is on file (quantum, merits, claim form, info obtained aligned 
• with requirement management).
• Utilise external resources in order to obtain critical information
• Complete system notes appropriately (Detailed and comprehensive claims log notes)
• Identify and recommend areas / ways to improve processes.
• Use appropriate tools to track the use of time of resources, money, materials or equipment.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and 
• innovation
• Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching
• Align own behaviour with the organisation culture and values
• Actively participate in own professional development and career path.
• Manage expectation of broker / direct client
• Improve service though value adding broker service
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party

Required Knowledge and Experience    

• Minimum 1-2 year experience in Office administration
• Call Centre experience will be beneficial 

Educational Requirements    

• Matric or equivalent / Legal / Para Legal Degree / Diploma advantageous