Demand Coordinator - Sandton at Enaex Africa

Description

Responsibilities and Duties

• Life is Priority - pursue zero harm and embed and adhere to life saving behaviours and continuous risk identification
• Maintain compliance to health check targets
• Increase automated contract spend through identification of repetitive business transactions
• Oversee demand processes for new and existing products and services
• Provide support in developing seasonal demand forecasts and anticipate stakeholder needs
• Assist in risk assessment and mitigation activities
• Maintain and oversee inventory levels based on future stakeholder demands
• Address demand related queries and issues in a timely manner
• Identify opportunities to meet business demands during constrained supply
• Identify areas of improvements and recommend action plans
• Manage stakeholder relationships through constant communication on service status; conduct continuous improvement by facilitating effective root-cause analysis; and provide prompt feedback to stakeholders with regards to incident resolution
• Monitoring, performance through various daily, weekly, and monthly reports and applying the required corrective actions
• Validate and resolve emergency order requests
• Manage stakeholder relationships through constant communication on service status; conduct continuous improvement by facilitating effective root-cause analysis; and provide prompt feedback to stakeholders with regards to incident resolution
• Ensure execution of administrative housekeeping tasks eg open orders, master data integrity etc
• Ensure the quality of the demand signal & to proactively engage with stakeholders to improve quality over time
• Resolve escalations arising on services and materials from stakeholders, submit to Procurement for tracking purposes and initiate continuous improvement where trends are identified
• Enable effective end-user demand fulfilment by the Procurement Team & Contracting Specialists
• Access performance reports monthly, monitor and engage with quarterly meetings with suppliers and in conjunction with Operational Supplier Management regarding noncompliance to timelines
• Contribute and identify opportunities for set-aside to improve BBBEE Spend and achieve overall BBBEE target

Requirements

Minimum Requirements and Experience:

• National Diploma in Logistics, Supply Chain, Industrial Engineering or equivalent.
• 3 - 5 years relevant customer service experience
• 3 - 5 years relevant Supplier interactions service experience
• SAP Experience at least 5 Years.