Deputy Director: Outcomes & Impact REF NO: NSG 09/2026 at National School of Government

REQUIREMENTS :

• A tertiary qualification on NQF level 7 in the field of Business, Commerce and Management Studies, Human and Social Studies.
• Experience: 3 years’ experience in a Monitoring and Evaluation environment at supervisory / management (ASD) level. Proven experience in the development of evaluation tools/instruments; compilation of evaluation reports, dissemination of findings and recommendations. 

DUTIES :

• The incumbent will be responsible for the following Key Results Areas: Plan, implement and manage the systematic monitoring of ETD interventions, in line with defined M&E frameworks, policies and standard operating procedures. Undertake continuous assessment of ETD interventions to determine whether these are being undertaken as planned, and against key performance indicators.
• Develop, quality assure and provide feedback on relevant reports (Facilitator and Participant Evaluation Reports) in line with defined M&E frameworks, policies and standard operating procedures. Manage monthly, quarterly and develop annual data statistical reports, undertake the necessary analysis and provide recommendations for improvement. Generate online survey links (special projects, master classes, seminars and webinars), analyse data and compile reports on the feedback received from surveys.
• Provide guidance, advice and support on the monitoring, evaluation, and reporting frameworks of the National School of Government. Plan, implement and manage the evaluation (design evaluations, programme evaluations, acquired learning evaluations, outcome evaluations and impact evaluations, including any other relevant evaluations) of ETD interventions, towards the achievement of results, milestones, and impact of the outcomes based on the use of performance indicators.
• Develop, quality assure and provide feedback on relevant reports in line with defined M&E frameworks, policies and standard operating procedures. Plan and conduct Evaluations of Acquired Learning (EALs) of identified ETD interventions by designing instruments, project plans for the evaluations and compiling reports for approval. Plan, design instruments for and conduct outcome evaluations of identified ETD interventions. Provide feedback to all stakeholders on the findings and follow up on action plans submitted by the various programme managers
• . Compile outcome evaluation reports and evaluate the application of learning that occurred at a participant, business unit and institutional level. Plan, implement and manage impact evaluation studies of identified ETD interventions. Design, pilot and manage relevant instruments for conducting impact evaluations. Implement impact evaluation plans, gather the relevant data and provide monthly progress reports. Compile annual progress reports on impact evaluation studies (phase 1) and submit final reports on identified impact evaluations.
• Provide evaluation feedback to the relevant stakeholders at close out of the impact evaluations. Facilitate the utilisation of evaluation findings for enhanced learning, sharing, ETD improvements, planning and decision making. Develop survey links and manage the capturing of data related to all M&E activities. Manage the data process (including capturing, efficiency, correctness, verification and quality) within determined time frames. Manage the quality of information produced, through detailed analysis of data.
• Manage the pro cesses related to information on the management information systems. Develop and maintain systems to support evidence-based decision making in the NSG. Manage the allocated resources (people, finance, systems, assets, contracts) within the sub-directorate. Prepare reports on the performance of the sub-directorate against performance plans, business requirements and performance targets and present these during management meetings.
• Implement operations management within the sub directorate, including service standards, standard operating procedures, business process management, total quality management and digital transformation. Identify and manage operational risks within the sub directorate, as well as mitigation plans, including business continuity plans. Support the functioning of relevant committees. Provide strategic input at M&E related forums, task teams, seminars and workshops.