Deputy Manager - Operations at WNS Global Services SA

Job Description

• Leading meetings with team members to discuss team performance and work plans for upcoming months.
• Training new employees on company policies and procedures to ensure they are knowledgeable about their jobs.
• Monitoring employee performance to ensure that they are meeting goals and upholding company standards.
• Managing employee attendance to ensure that all staff members are at work on time and working efficiently throughout their shifts.
• Ensuring that all customer issues are resolved in a timely manner and that customers are satisfied with the service they receive.
• Reviewing call logs and evaluating call quality to identify areas for improvement.
• Communicating with clients to schedule appointments and answer questions about products and services.
• Fostering a positive work environment by encouraging team members to work together effectively.
• Establishing and enforcing policies and procedures to ensure that the call center is running efficiently

Qualifications

• Matric

Additional Information

• Airline/Aviation experience
• Night shift (24/7 rotational)