Deputy Store Manager - Lowveld Mall at adidas Group

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Ensures that overall sales and profitability goals for the store are met 
• Providing training to all associates 
• Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store’s succession plan 
• Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure. 

KEY RESPONSIBILITIES:   

• Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, (monthly planner) using sales ratio performance balance. 
• Assists the store manager by evaluates employees’ performance on a day-to-day basis  
• Assists the store manager to spot talents, potentials and training needs 
• Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies 
• Perform or assist in the completion of all documentation associated with applicants, new hires, payroll. 
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals. 
• Maintains personnel files to company standards. 
• Assure adherence to all company systems and procedures. 
• Maintain confidentiality of adidas retail operating information. 
• Assure compliance with legal statutes and safety guidelines in overall management of store and associates. 
• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level. 
• Assure adherence to adidas retail visual presentation guidelines. 
• Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections. 
• As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store. 
• Resolving customer complaints. 
• Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product. 
• Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations. 
• Other duties may be assigned 

KNOWLEDGE, SKILLS AND ABILITIES:   

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to write routine reports and correspondence.  
• Ability to speak effectively before groups of customers or employees of an organization. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Ability to use MS word, excel, outlook, and point of sale systems. 
• Ability to communicate effectively in English, both written and oral. 
• Ability to exercise good judgment and decision-making skills. 
• Excellent verbal and written communication skills. 
• Ability to effectively present to moderate size groups. 
• Ability to attend work in a regular and predictable manner. 
• Knowledge of how to supervise others. 

KEY RELATIONSHIPS:  

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions, 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:   

• Matric Certificate  
• Minimum 2 years of experience in a leadership role 
• 4+  years of retail experience