Designated Agent at MIBCO

About the Role

• We are seeking a highly motivated and detail-oriented Designated Agent to join our organisation. This role involves managing administrative processes, conducting inspections, supporting employer compliance, handling returns and complaints, and assisting with legal and regulatory matters. The successful candidate will play a pivotal role in ensuring the smooth operation of compliance functions while promoting the organization’s standards and values.

Duties and Responsibilities

• Conduct self-assessment, desktop and onsite routine inspections to ensure compliance with MIBCO Collective Agreements, which includes wage audits, verify employ records and promoting statutory requirements through support or enforcement
• Identify, investigate and resolve contraventions, which includes handling complaints, issuing compliance notices and preparing legal referrals and supporting documentation where necessary.
• Manage and administer returns processes, which include assisting employers with forecasting, verification, capturing outstanding returns, resolving non-payment issues, attending to allocations and providing training on online returns systems.
• Facilitate new business registrations by capturing required information, conducting employer onboarding, promoting compliance practices providing education on statutory obligations and Council agreements and conducting take-on inspections
• Facilitate the deletion of businesses that have ceised trading and refer the necessary documentation to the Legal Department to complete
• Support exemption applications and ensure adherence to approved exemptions and related requirements.
• Maintain accurate records on SLX, including employer and employee data, engagements, terminations, and compliance-related updates.
• Plan and coordinate inspections, investigations, and administrative activities, including pre-inspection preparation and follow-ups.
• Provide support on self-service portals, provident fund activities, and liable person registrations.
• Conduct onsite training and mentorship for trainee agents and contribute to their development through activity reporting.
• Manage allocated resources (company vehicle, laptop, cellphone) and ensure proper use of personal protective equipment.
• Complete all required reporting, including daily activity reports, pay-in sheets, and monthly travel logs, while monitoring and managing task aging.

Knowledge/Experience/Skills/Requirements

• Above average verbal and written communication and listening skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must have good decision making and problem solving skills
• Must have good analytical skills with attention to detail
• Strong persuasion skills.
• Report writing skills.
• Good administration skills
• Good organizational and planning skills

Requirements

Qualifications

• Grade 12 certificate and/or equivalent .
• Related Labour relations qualification
• Related Labour Relations qualification advantageous.
• Minimum 2 years’ solid experience in Labour Relations.
• At least 1 year experience dealing with Bargaining Council Agreements eg Collective agreements, Administrative agreements etc.
• Automotive trade related qualifications advantageous.
• Knowledge or experience in the motor industry  advantageous.
• Knowledge and experience in Labour Relations and Bargaining Councils is advantageous.
• Ability to communicate effectively in English and handle correspondence independently.
• Valid South African driver’s license with a minimum of at least 2 years driving experience (currently actively driving) and willingness to travel for business purposes
• Successful completion of the Agents’ Examination, Parts I & II, will be an advantage

ADDITIONAL REQUIREMENTS:

• The candidate will undergo a psychometric evaluation to assess role suitability .
• The candidate will undergo a driving assessment with an accredited driving institute to determine driving ability.
• There is a 3-month probation period wherein the candidate will undergo the MIBCO Designated Agent Part-1 Trainee Agent course.
• The candidate will undergo an additional 3-month MIBCO Designated Agent Part-2 Agent training course to do field work and master the Designated Agent inspectorate duties, before being approved by the General Secretary and designated as a MIBCO Agent by the Department of Employment and Labour.

Note:     The candidate must be declared suitable and competent for all of the above to acquire the MIBCO Designated Agents status in accordance with Section 13 of the MIBCO Constitution and Section 33 of the Labour Relations Act, No. 66 of 1995, as amended.