Deskop Support Technician at Motus Holdings Limited

Job Description

• We are looking for a skilled IT Desktop Support Technician to join our team at the Motus Head Office.
• In this role, you will be responsible for providing technical assistance to our staff, ensuring all desktop systems and related hardware and software are running smoothly.
• You will troubleshoot and resolve issues, install new equipment, and provide guidance to users on best practices.
• To be successful in this role, you should have strong problem-solving skills, excellent communication abilities, and a deep understanding of desktop hardware and software systems.
• An outstanding IT Desktop Support Technician will ensure the efficiency and reliability of our IT infrastructure.

Responsibilities

• Responding to user requests for technical assistance in person, via phone, or electronically.
• Diagnosing and resolving technical hardware and software issues.
• Installing and configuring desktop systems, software, and peripheral devices.
• Performing regular updates, patches, and preventative maintenance on all desktop systems.
• Managing user accounts and permissions.
• Documenting all support requests and solutions.
• Providing guidance and training to users on IT best practices.
• Collaborating with other IT team members to resolve complex issues.
• Maintaining an inventory of hardware and software assets.
• Assisting with IT projects and initiatives as needed.

Qualifications and Experience

• Matric
• Driver’s license
• IT Diploma or relevant certification (e.g., CompTIA A+)
• Minimum 2 years working experience in a desktop support role or service desk role
• Strong knowledge of Windows and Mac OS environments
• Familiarity with remote desktop applications and help desk software

Skills and Personal Attributes

• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• Ability to manage multiple tasks and priorities
• Customer-oriented with a focus on providing high-quality support
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Proactive and self-motivated
• Ability to handle confidential information with integrity and professionalism

Closing Date 30 January 2026