WHO ARE WE?
Prime Meridian Direct is a part of a well-established financial services group that has developed a reputation for innovating relevant, affordable financial services products that provide meaningful benefits to hundreds of thousands of South Africans.
We pride ourselves on our open, honest and transparent direct purchase methodology that treats...
Review and authenticate all incoming claims, accurately and efficiently requesting any missing information or documentation.
Interact with clients in an empathetic and sincere manner, building on our company values and brand while adhering to established procedures for processing claims by recording all pertinent information on our system
Develop excellent product knowledge to confidently evaluate claim legitimacy according to the terms and conditions outlined in the policy documents
Ensure client satisfaction by effectively addressing and managing claim expectations, employing Treating Customers Fairly principles and communicating clearly with clients and service providers
Organise and update daily workflow tasks and queues to ensure timely processing and the achievement of daily targets with precision, within the service timeframes
Help the company identify potential fraudulent claims
Perform various administrative duties required to support the function
Excellent client and service provider interactions
Minimum requirements
Matric
Completed Degree, in one of the following, Criminology (Honours), Law (LLB), Forensics or Finance/Accounting
Excellent communication skills, be articulate and fluent in English with a neutral accent
Previous experience in claim’s investigation is an advantage
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