Open Jobs at Prime Meridian Direct (Pty) Ltd

Main responsibilities

• Ensure that your team achieves set sales targets and maintains quality standards by monitoring and course correcting daily performance
• Provide effective leadership with a desired outcome of creating a team that commits to the overall vision of the company
• Facilitate team meetings that nurture collective problem-solving through active debate.
• Manage the performance of the supervisors that report to you
• Identification and implementation of process improvement concepts
• Provide quantitative insights from the environment using generated data and the assessment of effective calls
• Continuously support and guide supervisors
• Motivate and inspire team members to achieve consistent performance
• Manage the performance and disciplinary process, if necessary

Minimum requirements

• Matric
• Completed Degree or a 3-year Diploma from a reputable tertiary organisation. Preferably Honours in Commerce, Finance, CIMA qualification or BSc with honours in Mathematics or Statistics
• Excellent communication skills, be articulate and fluent in English with a neutral accent
• Previous sale, operations or customer service experience is an advantage
• Ability to work in a fast-paced environment, meet set targets and improve existing processes

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Main responsibilities

• You will be responsible for the supervision of the Help Desk and its team.
• Ensuring the stable operation of our in-house computer network.
• Designing, installing and optimising company servers, and resolving end-user computer problems.
• You will also assist in planning for, and maintaining, our network and server hardware, software, and all communication links.
• Ensuring the security and integrity of our data center.

Minimum requirements

• must have completed an IT degree.
• ability to work in a high-pressure environment.
• Excellent problem-solving skills.
• Good communication and interpersonal skills.

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Main responsibilities

• Review and authenticate all incoming claims, accurately and efficiently requesting any missing information or documentation.
• Interact with clients in an empathetic and sincere manner, building on our company values and brand while adhering to established procedures for processing claims by recording all pertinent information on our system
• Develop excellent product knowledge to confidently evaluate claim legitimacy according to the terms and conditions outlined in the policy documents
• Ensure client satisfaction by effectively addressing and managing claim expectations, employing Treating Customers Fairly principles and communicating clearly with clients and service providers
• Organise and update daily workflow tasks and queues to ensure timely processing and the achievement of daily targets with precision, within the service timeframes
• Help the company identify potential fraudulent claims
• Perform various administrative duties required to support the function
• Excellent client and service provider interactions

Minimum requirements

• Matric
• Completed Degree, in one of the following, Criminology (Honours), Law (LLB), Forensics or Finance/Accounting
• Excellent communication skills, be articulate and fluent in English with a neutral accent
• Previous experience in claim’s investigation is an advantage

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Main responsibilities
Oversight and management of a team of desk top investigators
Use technical expertise to guide your team and ensure that set targets are achieved while maintaining quality standards
Monitor and course correct daily performance
Provide effective, supportive leadership with a desired outcome of creating a team that commits to the overall vision of the company
Carry out the performance management, reward and recognition processes for each professional’s performance (KPI) and provide continuous, feedback to your team members of their strengths and areas of development
Motivate and inspire team members to provide consistent performance
Identify and implement process improvement concepts
Use industry technical expertise to coach and train less experienced desktop investigators and assist in improving training methods and content
Conduct regular reviews of claims both individually and collaboratively in teams to evaluate the claim process and investigation techniques
Work closely with senior management and contribute strategically through data analytics, scorecard projects and insightful planning
Recommend and implement best practices to ensure company policies and insurance industry regulations are followed through in the claims investigation process
Maintain a strong professional knowledge of claims regulatory and legal environments
Perform various administrative duties required to support the function, including capacity planning
Minimum requirements

• Matric
• Completed Degree, (Criminology (Honours), Law (LLB), Forensics, Finance/ Accounting are preferable) or a 3-year Diploma from a reputable tertiary organization
• Strong proficiency in Microsoft Excel and internet navigation
• Excellent communication skills, written and oral, be articulate and fluent in English
• Previous people management experience
• Minimum 5-10 years in a similar or related role
• Registration as a representative with the FSCA in terms of the FAIS Act, advantageous

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Main responsibilities

• Communicate with clients and gather information regarding any possible complaints
• Build positive relationships with clients
• Negotiate with clients to retain their business
• Educate and remind customers of the value of our services
• Provide internal feedback on how to improve client retention.

Minimum requirements

• Matric
• Completed Degree, or a 3-year Diploma from a reputable tertiary organisation
• Excellent communication skills, be articulate and fluent in English with a neutral accent
• Previous experience in client retention is an advantage

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Main responsibilities

• Work given leads efficiently
• Respond to allocated leads timeously
• Respond to correspondence received from clients timeously
• Set up and attend to any appointments arranged with clients
• Carry out all calls according to Prime’s dialling protocol
• Provide clients with accurate and easy to understand explanations of how our products work

Minimum requirements

• Matric
• Completed Degree or a 3-year Diploma from a reputable tertiary organisation
• Excellent communication skills, be articulate and fluent in English with a neutral accent
• Previous sales experience is an advantage
• Ability to work in a fast-paced environment and meet set targets