Desktop Support Analyst - Cape Town at Allan Gray Proprietary Limited

Job Description

• Allan Gray Group IT is offering a permanent role as a Desktop support Analyst to join the Cape Town team. The role will contribute to delivering the team purpose of enabling users with the tools to perform their role successfully within Allan Gray. 

Responsibilities

• Onsite support for daily incident resolution and service requests fulfilment.
• Use ISM Tool to complete daily operational tasks in a methodical and timeous manner meeting SLA’s.
• Commissioning and decommissioning of domain and non-domain machines using SCCM in compliance with standard procedures
• Software deployment using SCCM.
• Plan, coordinate and assist with Employee Desk moves
• Be willing to work After Hours due to standby support or project related tasks.
• Document procedures and troubleshooting.
• Audio-visual / video conferencing support
• Printer support
• Azure Virtual Desktop (AVD) support

Skills Required

• Passionate about technology
• Attention to detail
• Problem solving skills
• Ability to work well under pressure
• Effective communication style
• Methodical approach to work
• Prioritization of Daily tasks based on urgency and impact
• SCCM 
• Office 365 support (Intermediate – Advanced)
• Windows 10/11 (Intermediate – Advanced)
• Smart device support (iPad, iPhone & Android) using Intune Management
• Audio-visual / video conferencing support 
• Printer support
• Azure Virtual Desktop (Advantageous)

Experience

• Minimum 5 years desktop support 

Qualification

• Technical Qualifications (Microsoft / CompTIA / SCCM / Azure / AWS) - Advantageous
• Grade 12