Development Operations Manager at Nedbank

Job Purpose

To manage the deliverables and development of software and/or maintenance; taking end-to-end enterprise ownership to address client requirements in line with Nedbank Business and Information Technology strategy.

Job Responsibilities

• Deliver service to client expectations by managing  the achievement of quality and turnaround standards for processes, products, systems or services reducing deviation

• Ensure the delivery of quality project/ systems by actively monitoring project progress against schedules and budget and raising any deviation

• Ensure self and team improve on productivity and efficiency month on month

• Improve  client services, processes, products through the application of professional knowledge and skills

• Realise commercial value add in client businesses through the application of professional knowledge and skill

• Ensure client / business needs are met  by providing advice and consulting on professional solutions

• Ensure professional solutions that demonstrate a balance of best of breed and return on investment for the client are delivered to client within agreed parameters and timelines

• Build commercially viable relationships with clients though advise provided

• Enable collaborative delivery by establishing as productive working relationships with staff, managers, peers and client

• Maintain effective and productive relationships maintained with vendors

• Maximise return on investment by ensuring that correct are Vendors selected and managed

• Communicate solution build progress  by working  with key Group Technology or business stakeholders 

• Ensure skill development and performance improvement of staff by  agreeing staff and resource plans with management and operationalised

• Ensure team work though the review of team work tasks and corrective action implemented when required

• Ensure team processes, systems, protocols, methods, technologies, standards implemented, audited and corrective actions taken when required

• Meet all agreed risk and compliance requirements and mitigate non compliance to standards, policies and regulatory requirements

• Ensure the implementation of strategy by translating  activities across business unit

• Ensure delivery on projects though monitoring and providing progress reports on projects

• Enabled and  monitor compliance by presenting deviations at relevant forums though project governance

• Ensure delivery of team projects meet customer expectations by managing deviations timeously

• Translate  business requirements accurately  into project schedules and ensure alignment to requirements

• Ensure satisfactory post implementation review

• Mitigate Project risks by identifying possible risks and raising it at the appropriate forums

• Ensure work delivery by effective  planning of a programme of projects and related activities

• Actively institutionalises the organisation’s systems development standards, methods and procedures

• Participates in monitoring and reporting on the progress of systems development.

• Takes action to deal with exceptions, problems and unforeseen events in a timely manner

• Ensure that new systems developments are executed in alignment with system design through the monitoring of procedures

• Ensure that systems development projects are carried out in accordance with the agreed standards, methods and procedures  by monitoring s quality assurance systems, processes and measures

• Ensures that adequate capacity is available to support the agreed programme of systems development and that they are optimally utilised and accounted for

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Post-Matric degree in Information Technology or Business Management

Minimum Experience Level

• 3 to 4 years in managing teams with experience across functional teams 7 -10 years Information Technology-related experience

Technical / Professional Knowledge

• Budgeting

• Business administration and management

• Change management

• Client service management

• Diversity management

• Employee training/development

• Financial Accounting Principles

• Governance, Risk and Controls

• Operations planning

• Principles of project management

• Relevant regulatory knowledge

• Service level agreements

• Staff resource planning

• Strategic planning

• Business writing skills

• Management information and reporting principles, tools and mechanisms

• System Development Life cycle(SDLC)

• ITIL

• IT Architecture

• General Communication Skills

• Joint application development

• Organisational structure

• IT Assets management processes

Behavioural Competencies

• Aligning Performance for Success

• Earning Trust

• Customer Focus

• Guiding Team Success

• Building Talent

• Driving for Results

• Planning and Organizing