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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
To provide client service by applying sound credit risk management principles enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.
Job Responsibilities
Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
Build and maintain effective working relationships by attending regular staff meeting and team building sessions.
Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
Meet clients' expectations by resolving queries within turnaround times.
Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
Enhance policies and procedures by reviewing recommended submissions from other parties.
Enhance processes by constantly seeking innovative improvements to the credit systems.
Adapt to changes in Legislation by enforcing the compliance to the changes.
Improve team performance by identifying staff performance gaps from assessment evaluations and analysing performance data from the Management Information System (MIS).
Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
Implement sound credit risk management by providing advice on specialized credit risk matters to sales and direct reports.
Develop client exit or rehabilitation strategies by conducting annual review of client facilities.
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Minimum Experience Level
Type of Exposure
Creating a business report
Implementing a strategic plan
Investigating and reviewing processes to improve client satisfaction
Coaching and Mentoring
Providing constructive feedback to employees
Credit Assessments
Communicating job requirements and performance standards to others
Assuming a key leadership role
Recruiting and staffing
Managing business risks
Technical / Professional Knowledge
Business administration and management
Change management
Client service management
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Organisational systems
Principles of project management
Strategic planning
Management information and reporting principles, tools and mechanisms
Job Purpose
To facilitate and manage the design discipline of projects within Nedbank Group Property Services thereby aligning with business needs and strategy.
Job Responsibilities
Design to optimise space efficiencies by reducing change to ensure cost savings in the short and long term.
Ensure best practice in sustainable (green building ) design by specifying solutions for better building performance.
Deliver professional architectural services by providing & applying professional knowledge and maintaining design standards, specifications and compliance.
Improve client satisfaction levels by understanding their needs, aligning with strategy and delivering optimal designs
Build strong internal and external stakeholder relationships by providing a professional consultancy design service and cross selling of ideas.
Build trusting working relationships with team by effective communication and regular engagements resulting in timeous delivery of work.
Manage own capacity by delivering on the milestones, allocating work appropriately, capacity planning and managing expectations, resources and time.
Ensure compliance by adhering to Local authority by-laws, national building regulations (SANS 10400), Corporate Image Compliance , industry specification standards and other Occupational Health and Safety regulations.
Manage internal and external stakeholder requirements by engaging & explaining strategy, managing time to target, aligning requirements to business needs and obtaining design approval.
Contribute to enhancement of standards and specifications through research and development keeping abreast of best practice in the industry.
Ensure consistency in design standards by contributing to the development and implementation of Nedbank workspace planning policy and design guidelines
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
People Specification
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Degree in Architecture and/or Interior Architecture
Essential Certifications
SACAP (South African Council for the Architectural Profession) registration
Preferred Certifications
Type of Exposure
Analysing situations that requires an in depth evaluation of multiple factors
Developing ways to minimize risks
Ensuring the accuracy of designs and construction drawings
Drafting a design presentation
Working with a group to identify alternative solutions to a problem.
Building and maintaining effective relationships with internal and external stakeholders
Analysing and interpreting quantitative and qualitative data
Managing multiple design projects
Identifying trends - research and developing
Conducting gap analysis between scope and proposals
Engaging with local authorities and external consultants
Minimum Experience Level
Technical / Professional Knowledge
Business Acumen
Governance, Risk and Controls
Industry trends
Principles of financial management
Principles of project management
Relevant regulatory knowledge
Research methodology
Decision-making process
Cluster Specific Operational Knowledge
Behavioural Competencies
Communication
Customer Focus
Innovation
Managing Work
Quality Orientation
Technical/Professional Knowledge and Skills
Job Purpose
To market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives.
Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Listen to clients and stakeholders and ask questions to understand their needs.
Build relationships with clients and stakeholders by regular contact; being available and getting to know them.
Resolve client queries by following business procedure and keeping client informed.
Educate clients on the product offering by presenting them with the relevant information.
Market products to new and existing clients and stakeholders by identifing client needs and matching product to the need.
Achieve daily; weekly and monthly sales targets by following business unit sales strategy.
Close the deal by getting client to sign up for product.
Improve performance based on management feedback report by acting on report recommendations.
Meet requirements of product applications by providing all required documentation.
Ensure all client details are correct by capturing details correctly at application stage.
Schedule work according to action plan from manager in order to meet business objectives.
Complete verification procedure for all applications by following business unit requirements.
Report daily statistics to managers for consolidation.Use recommendations from managers report to improve on the quality of work.
Minimum Experience Level
1-2 years experience at Sales Consultant level
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Sales or Marketing Certificate or Bcomm Marketing, FAIS Qualification, Regulatory Examination 1.
Type of Exposure
Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
Building and maintaining effective cross-functional relationships with internal and external stakeholders
Comparing two or more sets of information
Managing customer expectations
Interacting with diverse people
Tracking cost against a budget
Interacting with external clients
Working in a fast-paced environment
Working in a team
Working with spread sheets
Technical / Professional Knowledge
Administrative procedures and systems
Business principles
Business terms and definitions
Data analysis
Governance, Risk and Controls
Relevant regulatory knowledge
Relevant software and systems knowledge
Nedbank culture
Cluster Specific Operational Knowledge
Business writing skills
Behavioural Competencies
Advancing Sales Discussions
High-Impact Communication
Managing Work
Sales Disposition
Qualifying Sales
Sustaining Customer Satisfaction
Job Purpose
To consult on specific technology through sought after advise and deep expertise and credibility in the industry. Expert in understanding how technology is applied in the organisation and ensure all outputs are in compliance with current governance and legislation.
Job Responsibilities
Consult and provide advice on the use of the specific technology. Address the needs of the bank by deploying, supporting and configuring the specific technology.
Develop solutions using knowledge of the technology.
Ensure ongoing availability within the SLA requirements.
Ensure maximum exploitation of the technology features across multiple business initiatives.
Identify further opportunities for use of the technology.
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
Stay abreast of developments in field of expertise, ensuring personal and professional growth.
Understand and embrace the Nedbank vision and values, leading by example.
Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
Participate in Research and Development related to specific technology.
Ensure alignment with emerging technologies, and impact on Nedbank technologies.
Participation in design forums, project forums, user groups and Request For Proposal (RFP).
Design optimal technical solution in the Nedbank technologies. Contribute expertise into a design document related to specific technology and its impact on Nedbank technology.
Participate in proof of technology and proof of concept, with recommendations.
Document and maintain documents relevant to specific technologies and its standards.
Maintain technology road map in alignment with strategic IT policies and procedures.
Ensure implementation of solution is aligned to best practice.
Enable skilling and required corrective action taking place by sharing knowledge and industry trends with team.
Obtain buy-in for developing new and/or enhanced processes to improve the functioning of stakeholders' businesses.
Maintain up to date landscape views and technical guidelines of how specific technology is implemented at Nedbank.
Attend technology specific industry forums and compile and present technical papers.
Provide problem solving in high impact incidents.
Present to stakeholders on any impact or change to specific technology.
Engage with vendors related to specific technologies.
Present on the exploitation of the technology.
Become a trusted consultant by providing trustworthy information and acknowledging if advice cannot be provided.
Expand IP beyond own technology speciality. Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
Contribute to the content of the curricula for stakeholders.
Enable skilling and required corrective action to take place.
Grow the profession through technical mentoring.
Review vendor training offerings. Ensure the continuity of the technical specialist pipeline.
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
B-Degree in Computer Science or related technical field.
10+ years Java application programming / development experience
5 years + experience in system design.
8+ years JEE / Spring
5+ years Application Server experience
5+ years relational database experience (DB2 preferred)
Essential Certifications
Accredited where formal expert certification on technology is available FPL or JMP or equivalent
Preferred Certifications
Type of Exposure
Achieved transformation and innovation results
Built and maintained stakeholder relationships
Client and Relationship Results
Completed Reports and Achieved Budgets
Designed Workforce Planning Solutions
Developed and Implemented Communications Strategy
Manage internal process
Managed Process Results
Managed Relationships
Managed Self and Team
Supported Transformation, Change and continued Improvement
Minimum Experience Level
5 - 7 years experience in an IT environment of which at least 2 years in a senior role from feeding career streams and at least 3-5 years specialisation in the specific technology
Technical / Professional Knowledge
Banking knowledge
Business Acumen
Business principles
Change management
Industry trends
Principles of financial management
Principles of project management
Research methodology
Business writing skills
Cluster Specific Operational Knowledge
Data Analysis and Interpretation
Relevant governing body practises and guidelines
Product trends
Compliance of license contracts knowledge
Mentoring
Industry best practise frameworks
Business consulting and facilitation
Relevant Governance controls and regulatory knowledge
Information Technology concepts
System Development Life cycle(SDLC)
Role relevant related technologies
Service orientated Architecture (SOA)
Systems design
Knowledge of specific technology
Single technology
Object Orientation (Devlopers)
IT Solutions Architecture
IT Infrastructure Architecture
Behavioural Competencies
Applied Learning
Decision Making
Innovation
Stress Tolerance
Driving for results
Quality Orientation
Technical/Professional Knowledge and Skills
Job Purpose
To maximise profit for Nedbank through effective recoveries and loss mitigation through enabling others.
Job Responsibilities
Maximise profitability by managing 3rd party costs, timeous follow ups and appropriate action.
Explore innovative recovery avenues by improving collection methods and using effective and streamlined processes.
Ensure quality and accuracy of outputs checking work from direct reports, working within turnaround times and enforcing policies and procedures.
Ensure external stakeholders perform within the required standards by managing performance and costs in line with the Service Level Agreements (SLA).
Meet financial and operational targets (provisions / impairments) by planning (including budgeting), monitoring and reviewing performance then implementing action plans.
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Contribute to team effectiveness by following the recruitment process when recruiting talent.
Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Relevant Diploma or Degree.
Minimum Experience Level
5-7 years recoveries experience
Technical / Professional Knowledge
Business administration and management
Client service principles
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Relevant regulatory knowledge
Strategic planning
Business writing skills
Management information and reporting principles, tools and mechanisms
Industry specific knowledge
Behavioural Competencies
Aligning Performance for Success
Decision Making
Inspiring others
Building partnerships
Driving for Results
Planning and Organizing
Job Purpose
To manage the deliverables and development of software and/or maintenance; taking end-to-end enterprise ownership to address client requirements in line with Nedbank Business and Information Technology strategy.
Job Responsibilities
Deliver service to client expectations by managing the achievement of quality and turnaround standards for processes, products, systems or services reducing deviation
Ensure the delivery of quality project/ systems by actively monitoring project progress against schedules and budget and raising any deviation
Ensure self and team improve on productivity and efficiency month on month
Improve client services, processes, products through the application of professional knowledge and skills
Realise commercial value add in client businesses through the application of professional knowledge and skill
Ensure client / business needs are met by providing advice and consulting on professional solutions
Ensure professional solutions that demonstrate a balance of best of breed and return on investment for the client are delivered to client within agreed parameters and timelines
Build commercially viable relationships with clients though advise provided
Enable collaborative delivery by establishing as productive working relationships with staff, managers, peers and client
Maintain effective and productive relationships maintained with vendors
Maximise return on investment by ensuring that correct are Vendors selected and managed
Communicate solution build progress by working with key Group Technology or business stakeholders
Ensure skill development and performance improvement of staff by agreeing staff and resource plans with management and operationalised
Ensure team work though the review of team work tasks and corrective action implemented when required
Ensure team processes, systems, protocols, methods, technologies, standards implemented, audited and corrective actions taken when required
Meet all agreed risk and compliance requirements and mitigate non compliance to standards, policies and regulatory requirements
Ensure the implementation of strategy by translating activities across business unit
Ensure delivery on projects though monitoring and providing progress reports on projects
Enabled and monitor compliance by presenting deviations at relevant forums though project governance
Ensure delivery of team projects meet customer expectations by managing deviations timeously
Translate business requirements accurately into project schedules and ensure alignment to requirements
Ensure satisfactory post implementation review
Mitigate Project risks by identifying possible risks and raising it at the appropriate forums
Ensure work delivery by effective planning of a programme of projects and related activities
Actively institutionalises the organisation’s systems development standards, methods and procedures
Participates in monitoring and reporting on the progress of systems development.
Takes action to deal with exceptions, problems and unforeseen events in a timely manner
Ensure that new systems developments are executed in alignment with system design through the monitoring of procedures
Ensure that systems development projects are carried out in accordance with the agreed standards, methods and procedures by monitoring s quality assurance systems, processes and measures
Ensures that adequate capacity is available to support the agreed programme of systems development and that they are optimally utilised and accounted for
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Post-Matric degree in Information Technology or Business Management
Minimum Experience Level
Technical / Professional Knowledge
Budgeting
Business administration and management
Change management
Client service management
Diversity management
Employee training/development
Financial Accounting Principles
Governance, Risk and Controls
Operations planning
Principles of project management
Relevant regulatory knowledge
Service level agreements
Staff resource planning
Strategic planning
Business writing skills
Management information and reporting principles, tools and mechanisms
System Development Life cycle(SDLC)
ITIL
IT Architecture
General Communication Skills
Joint application development
Organisational structure
IT Assets management processes
Behavioural Competencies
Aligning Performance for Success
Earning Trust
Customer Focus
Guiding Team Success
Building Talent
Driving for Results
Planning and Organizing
Job Purpose
To provide a superior client service through people by applying sound lending credit principles thereby enabling Nedbank to grow its client base within an acceptable credit risk appetite.
Job Responsibilities
Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided.
Manage daily activities of direct reports by monitoring the staff output.
Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
Build and maintain effective working relationships with stakeholders by providing a range of specialized credit risk management advisory services.
Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
Ensure compliance by sanctioning credit decisions based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided within applicable mandate.
Enhance policies and procedures by recommending and making submissions to the relevant parties.
Adapt to changes in Legislation, economic and industry conditions by implementing the changes to credit policies, processes and systems where applicable.
Manage and sustain acceptable credit risk appetite by applying credit risk management processes to diverse portfolios.
Give overview of the book by developing and preparing portfolio review presentations based on the Management Information System (MIS).
Identify the various credit risks pertaining to a client by analysing and interpreting financial, market and business information.
Ensure quality of submissions of credit applications /reviews / portfolio reports by reviewing and evaluating information from direct reports and stakeholders.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Btech in Credit Management, Post Graduate Qualifications.
Minimum Experience Level
5 years extensive experience or knowledge in credit granting across banking and lending products
Technical / Professional Knowledge
Banking knowledge
Business principles
Communication Strategies
Data analysis
Governance, Risk and Controls
Research methodology
Decision-making process
Business Acumen
Portfolio management
Industry and Economic trends
Behavioural Competencies
Coaching
Communication
Decision Making
Work Standards
Managing Work
Technical/Professional Knowledge and Skills
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