Digital Marketing Account Manager - Johannesburg at Jellyfish Online Marketing

Job Description

• Join our powerful and diverse team at Jellyfish as an Account Manager and contribute to our global network of experienced individuals who are dedicated to inspiring clients, partners, and each other through exceptional client management. Reporting to the Client Partner, you will create impact within our Client management capability.
• As an Account Manager at Jellyfish, you will nurture client relationships, ensuring smooth execution of client projects, and driving measurable outcomes.
• Acting as a strategic partner, you will confidently collaborate with teams to deliver seamless execution, optimize processes, and uphold the best client management practices.
• Your role will include maintaining data integrity, developing insightful briefs, and engaging clients with success stories and expertise.

Your primary responsibilities will include:

• Be a primary point of contact for assigned brands, channels, or projects, ensuring clear communication and understanding of client goals and how our work delivers on those objectives.
• Develop and help develop insightful briefs that align with client goals and oversee their successful execution
• Understand Jellyfish best practices and coordinate across capabilities autonomously, including project management and billing to facilitate smooth task completion and the best service delivery.
• Support the client team by independently implementing everyday fundamental requirements (such as client playbook updates, supporting with meeting notes, Salesforce data accuracy, tracking of client commercials etc.) within our client management function
• Understand one or more Jellyfish offering and have a prioritized plan for developing expertise in other areas, including our innovative AI solutions.
• Maintain at least one certification from a necessary partner.
• Nurture client relationships by engaging them with key events, webinars, success stories, and case studies to strengthen their connection with Jellyfish

Qualifications

• 3+ years of expertise in a similar role, working with paid search, analytics and SEO projects beneficial.
• An understanding of the Google technology stack is desirable.
• Business and commercial acumen: Proficiency in confidently presenting to clients, selling upsell opportunities.
• Familiar with working in an agile environment and handling prioritised tasks simultaneously.
• Client-centric - You'll love getting to know your clients, are confident with C-suite level engagement, and developing long-lasting relationships and adding value to their business.
• Analytics & Reporting - You'll be a whizz at using data and market insights to inform decisions and develop business strategies.
• Process Improvement - You seek and implement solutions to automate processes across.
• Team Collaboration - You'll be great at collaborating with team members to achieve common goals, valuing and respecting diverse contributions.
• Problem Solving - When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions.