Digital Sales Specialist at RedCloud

Main Responsibilities

• Regular market visits with Field Agents, Retail and Sales teams in the region (Daily/Weekly)
• Assist in demonstrating the capabilities of our solutions to Field Agents, key customers and potential clients.
• Ensure customers (Buyers/Sellers) complete KYC onboarding process in line with digital services policies.
• Ensure all KYC Verified customers are enabled to transact and escalate any pending user creation to the finance and digital services manager.
• Assist to Increase merchant adoption of Digital Payments, achieve 80% active ratio, and ensure repeat transactions are achieved.
• Support the Increased adoption of digital products MOM by AVG 10% i.e. airtime top up, bill payment and lending
• Monitor and escalate blockers and on the ground product performance based on market feedback to the finance and digital services manager.
• On the field product training for new and existing field agents.

Experience we think you'll need:

• Relevant bachelor’s degree, or equivalent combination of education and experience
• Minimum of 3 years professional experience in digital payment space, and or FMCG
• Excellent verbal and written communication skills
• Strong experience of analysing problems and resolving them
• Knowledge of the FMCG sector and digital commerce platforms is a plus.
• Keen attention to detail and adherence to deadlines
• Experience in Sales (e-commerce, open commerce, and or Digital products)

Technical Requirement

• Ms PowerPoint, Ms Word, Ms Excel